receptionist

Cardiff and Vale University Health Board; Llangefni; On-site; GBP 18,000 - 23,000; Full time

Job summary

BCUHB in North Wales is seeking an organized receptionist/administrator for the Mental Health Service. You will provide comprehensive reception and clerical support, ensuring a courteous and professional approach while assisting the multidisciplinary team in delivering seamless care to the local population.

The role requires Welsh language skills (level 3 or above), flexibility, and the ability to travel to meet post requirements.

Qualifications

• GCSE Maths and English Grade C or equivalent.
• NVQ Level 2 Customer Service / Business Administration or equivalent knowledge and experience, or willing to work towards.
• Excellent communication skills.
• Able to function under pressure and meet deadlines.
• Good knowledge of IT and Windows applications.
• Able to travel to meet the requirements of the post.
• Welsh Speaker level 3 or above.

Responsibilities

• Provide comprehensive reception and clerical support for the Mental Health Service.
• Demonstrate courteous, professional and sensitive manner at all times.
• Prioritise and manage time effectively within a flexible role.
• Work with the multi-disciplinary team to support seamless patient care.
• Assist in maintaining an efficient and responsive administrative and reception service.

Skills

Communication

Time management

IT skills

Telephone manner

Team player

Education

GCSE Maths and English grade C or equivalent

NVQ Level 2 in Customer Service / Business Administration or equivalent

Tools

Windows

Job description

To provide comprehensive reception and clerical support for the Mental Health Service. Demonstrating a courteous, professional and sensitive manner at all times the post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility., You will be able to find a full Job description and Person Specification attached within the supporting documents or. The purpose of this post is to provide an efficient and comprehensive administration and reception service for the service. The post holder will work alongside the multi-disciplinary team and support in offering seamless care for the population of North Wales. The ability to speak Welsh is essential for this role,

• Good standard of education - GCSE Maths and English Grade C or equivalent
• NVQ Level 2 Customer Service / Business Administration, or equivalent knowledge and experience, or willing to work towards, Ability to prioritise workload
• Excellent communication skills
• Able to function under pressure and meet deadlines
• Good knowledge of IT and Windows applications, Approachable and Professional in dealing with people and able to deal with difficult / emotional situations
• Ability to work alone or as a member of a team
• Flexible attitude towards duties and responsibilities, Friendly and efficient telephone manner
• Smart Personal Presentation
• Able to travel to meet the requirements of the post
• Welsh Speaker level 3 or above

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.