Administration Manager

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an Administration Manager to share the role, jointly leading administrative services within the Children and Young People Division and supporting the Business Support Manager.

The post holder will oversee information systems, provide routine and ad-hoc reporting to support performance and Directorate objectives, and contribute to service improvements. Some travel between sites in Wrexham and Flintshire is required.

Qualifications

• Proven experience in leading administrative teams.
• Experience in producing reports and data analysis.
• Ability to manage information systems and reporting.

Responsibilities

• Support operational management of administrative services across the Division.
• Communicate key information to Administrative and Clerical staff.
• Oversee day-to-day performance of A&C staff and implement new ways of working.
• Produce and analyse routine information to monitor quality indicators and targets.
• Lead service improvement initiatives and manage change.
• Ensure efficient use of administrative resources per policies.
• Willingness to travel between sites within Wrexham and Flintshire.

Skills

Staff leadership

Decision making

Change management

Time management

Confidentiality

Communication

Inter-site travel

Education

Degree or equivalent proven experience

GCSE Maths & English Grade C or above

Tools

Microsoft Office

Job description

Job Overview

The Administration Manager will work in partnership with the existing postholder as part of a job-share arrangement, jointly leading the operational delivery and day-to-day management of clerical and administrative services within the Children and Young People Division under the direction of the Business Support Manager.

The postholder will share responsibility for the management and oversight of information systems, ensuring the provision, analysis and reporting of statistical and performance information to support the requirements of the Health Board and external partner agencies.

Working collaboratively with the existing Administration Manager, the postholder will contribute to the leadership, development and effective management of the administrative team. They will support service improvement initiatives, lead and manage change, and help ensure the delivery of efficient, high-quality administrative services. Through effective communication, joint decision‑making and comprehensive handovers, the postholder will maintain continuity of service and a seamless experience for staff, children, young people and families.

Main duties of the job

Working with the Business Support Managers, the post holder will support the operational management of administrative, secretarial and clerical services across the Division.

The post holder will maintain effective communication with Administrative and Clerical (A&C) staff, ensuring key information is communicated and implemented consistently.

They will oversee the day-to-day performance of A&C staff, support service improvements and implement new ways of working to meet operational needs.

The post holder will produce and analyse routine and ad‑hoc information to support the monitoring of quality indicators, performance targets and Directorate objectives.

They will lead and contribute to task groups and service improvement initiatives relating to administrative services, identifying opportunities to improve processes and efficiency.

The post holder will ensure the effective use of administrative resources in line with Health Board policies and procedures.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The role covers Wrexham and Flintshire, and travel between sites is an essential requirement.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Experience

Essential criteria

• Previous experience of staff management
• Previous experience of managing financial resources
• Previous experience in producing written reports

Desirable criteria

• Previous NHS experience

Qualifications

Essential criteria

• GCSE Maths & English Grade C or above
• Qualified at degree level or equivalent proven experience
• Proficient in use of Microsoft applications.

Desirable criteria

• Evidence of ongoing CPD

Skills

Essential criteria

• Evidence of potential for effective leadership
• Ability to work unsupervised and make decisions
• Ability to initiate change & motivate staff
• Excellent time management
• Sound knowledge of patient confidentiality

Desirable criteria

• Welsh speaking

Values

Essential Criteria

• Able to work on own initiative but also as part of a team

Other

Essential criteria

• Positive and enthusiastic attitude
• Ability to move between sites