Medical Secretary

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an experienced medical secretary for the Dermatology Department. The post requires initiative, senior secretarial experience, and reliable support for Consultants and teams. The role serves as the main contact for patients and staff across the Health Board.

The position is fixed-term for 12 months and requires strong typing, communication, and organisational skills to manage a busy clinical environment with professional discretion.

Qualifications

• NVQ Business Administration L4 or equivalent experience or City & Guilds (AMSPAR) Level 3 Diploma in Medical administration or equivalent medical secretary experience
• RSA /OCR Level 3 or equivalent experience or qualification in typing
• ECDL or equivalent experience

Responsibilities

• Provide comprehensive secretarial and administrative support to Consultants and their teams
• Be the first point of contact for patients, doctors and staff
• Process documents accurately using digital and analogue dictation as directed by clinicians
• Demonstrate self-directed development of patient administrative systems
• Speak Welsh or English; Welsh language ability is desirable

Skills

Excellent communication

Advanced typing

Unsupervised work

Customer service

Organisational skills

Workload prioritisation

Minute taking

Education

NVQ Business Administration L4 / AMSPAR Level 3

RSA/OCR Level 3

ECDL / computer literacy

Tools

Microsoft Office

Job description

Job Overview

We are currently looking for an experienced and proactive medical secretary to join the Dermatology Department.

The role requires a medical secretary with experience of working on their own initiative at a senior level and is able to offer a comprehensive secretarial and administrative support to the Consultants and their associated teams. As a senior medical secretary, you will be the first point of contact for patients, doctors and staff throughout the Health Board.

This post is fixed term for 12 months to meet the needs of the service.

Main duties of the job

This challenging position requires someone who is a team player, flexible, organised and is able to work well under pressure. The successful candidate will need to be an experienced typist, qualified to RSA Typing Level III (or equivalent). This position also requires excellent communication skills, the ability to meet the demands of working in a busy environment and is able to represent the department with due professionalism.

Process documents accurately and efficiently using digital dictation, analogue dictation and as directed by the clinician and will demonstrate self‑directed development and practice of patient administrative systems, whilst undertaking tasks that will require the individual to exercise judgement and expertise.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Detailed Job Description And Main Responsibilities

Here you will find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• NVQ Business Administration L4 or equivalent experience or City & Guilds (AMSPAR) Level 3 Diploma in Medical administration or equivalent medical secretary experience
• RSA /OCR Level 3 or equivalent experience or qualification in typing
• ECDL or equivalent experience

Desirable criteria

• Management qualification or working towards
• NVQ 3 Customer Service
• ILM Level 2 (or working towards) relevant equivalent qualification
• NHS Statutory and Mandatory Training

Experience

Essential criteria

• Experience of coordinating administration activities
• Experience of working as a medical secretary
• Experience of organising workload and people

Desirable criteria

• Previous NHS Experience

Skills

Essential criteria

• Excellent communication skills
• Advanced typing skills
• Will work unsupervised
• Excellent customer service skills
• Excellent organisational skills
• Will prioritise own workload
• Minute taking experience

Knowledge

Essential Criteria

• Knowledge and ability to use Microsoft Office applications
• Evidence of Continual Personal Development

Desirable criteria

• Knowledge of Referral To Treatment process (RTT)

Personal Qualities

Essential Criteria

• Good team working ethic
• Enthusiasm and commitment
• Proactive and positive attitude
• Be innovative to meet the challenges of a changing organisation
• Customer focused approach

Other Relevant Requirements

Essential criteria

• If required be able to travel between sites if relevant to the demands of the post

Desirable criteria

• Welsh speaker