Receptionist Receptionist

LGH Hotel Management; Brook Street; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company is searching for a Hotel Receptionist to provide exceptional guest experiences. The role involves a warm welcome, assisting guests with queries, and managing communications. Ideal candidates display excellent communication skills, multitasking ability, and a tech-savvy approach. This is an exciting opportunity to work in a dynamic environment focused on hospitality excellence.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefits

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Warm and friendly demeanor towards guests.
• Experience with hotel reservation systems is a plus.
• Professional attitude and dedication to guest satisfaction.

Responsibilities

• Welcome guests and ensure a seamless check-in process.
• Assist guests with queries to enhance their stay.
• Manage calls and reservations for the hotel.

Skills

Strong written and verbal communication skills

Ability to multitask

Tech-savvy

Attention to detail

Job description

Overview

Are you passionate about hospitality and providing exceptional guest experiences? We're looking for an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

Responsibilities

• Welcome with Warmth: Be the first point of contact for guests, providing a warm and friendly welcome and ensuring a seamless check-in process.
• Assist with Care: Help guests throughout their stay with any queries or requests, making their experience memorable.
• Handle Communications: Manage incoming calls, make reservations, and provide guests with information about the hotel and local area.
• Excellent Communicator: Possess strong written and verbal communication skills.
• Multitasker Extraordinaire: Able to multitask and prioritize effectively in a fast-paced environment.
• Tech-Savvy: Comfortable operating hotel reservation systems and computer literate.
• Detail-Oriented: Have a high level of attention to detail and a positive, professional attitude.

Why Join Us

• Be the First Impression: Play a crucial role in creating lasting impressions and exceptional guest experiences.
• Dynamic Environment: Thrive in a supportive setting where your contributions are valued.

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at Marcos. The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine. Marcos Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant's ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests. We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Benefits

• Enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and TV
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking