Receptionist PREMIER SUITES Georges Square Glasgow

Prem-Group; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Job summary

PREMIER SUITES Georges Square Glasgow is seeking an experienced receptionist to warmly welcome guests, handle bookings and provide high-quality service at the Glasgow properties. The role requires a friendly, organized team player capable of multi-tasking and maintaining attention to detail in a busy hospitality environment.

Based at Georges Square, the position involves 40 hours per week across 5 days in a 9am–8pm shift pattern.

Qualifications

• Experience in customer service environment, preferably hotels or serviced apartments.
• Proficient with Microsoft Word and Excel; Opera Cloud or PMS experience is a plus.
• Excellent communication and friendly, welcoming demeanor.

Responsibilities

• Welcoming guests to the property; efficient check-in/check-out and handling calls.
• Anticipating guests' needs and delivering high-quality customer service.
• Managing telephone and email enquiries and reservations promptly.
• Handling guest complaints, queries and suggestions quickly and professionally.
• Using onsite systems including Opera and RoomCloud channel manager and MS Office.

Skills

Customer service

Hospitality

Microsoft Word

Microsoft Excel

Opera Cloud

Tools

Opera Cloud PMS

Job description

Receptionist PREMIER SUITES Georges Square Glasgow

PREMIER SUITES

The PREMIER Suites serviced apartment brand is operating for more than two decades in key cities in Scotland, England, Ireland, Belgium and the Netherlands, PREMIER SUITES offers guests spacious modern apartments that are a perfect alternative to hotels whether visiting for business or leisure.

Our team are the beating heart of our properties. We are so proud to have achieved Great Place to Work certification in 2025 and 2026 and to feature on the Best Workplaces in Retail, Hospitality & Leisure 2025 and again in 2026. Our team work together to create an atmosphere of trust and respect where people enjoy coming to work and are inspired to give of their best. We are not perfect by any means, but we do our best to deliver, every day, on our ethos to "do the right thing".

PREMIER SUITES Georges Square Glasgow

Located in the heart of Glasgow's city, overlooking George Square centrally located in proximity to rail and bus links for convenient commuting. Our spacious, modern apartments offer guests the perfect alternative to a hotel. Open plan living is on offer with each suite containing a fully fitted kitchen, dining area, relaxing lounge and separate bedrooms. We have one and two bedroom suites as well as delightful penthouse suites with gorgeous views of the city. As a team we are exceptionally proud of the delightful accommodation option we offer our guests.

The Role

We are looking for an experienced, friendly and warm person for this role. Based in PREMIER SUITES Georges Square you will be responsible for handling reception and reservations procedures for the two Glasgow properties in Georges Square and Bath Street. The ideal person for this role must be friendly, warm and welcoming, a team player with the ability to multi task, be organised and detail orientated, with the desire to progress within the hospitality industry. This is a full time role 40 hours per week 5 days over 7, shifts between 9am start and 8pm finish.

About the role

What is involved in the role:

• General receptionist duties - Welcoming guests to the property, Providing efficient check-in and check-out and taking calls when required.

• Anticipating our guests needs, and ensuring that customer service is our top priority.

• Managing telephone and email enquiries and reservations in a prompt and professional manner.

• Ensuring guest complaints, queries and suggestions are dealt with quickly and efficiently.

• Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages.

What we are looking for:

• At least 1 years’ previous experience in a customer service environment preferably hotels or serviced apartments.

• Be computer literate with the ability to use Microsoft Word and Excel. Previous experience of opera cloud or a PMS beneficial but training will be given.

• Be warm, friendly and welcoming.

• Excellent communication and customer service skills. The ability to use business English verbally and through email correspondence is essential.

Why work with us?

We are a small friendly professional team passionate about customer service and creating great experiences for our guests. We do this by working together & collaborating as a team - the team in each property as well as the wider team across five countries. We genuinely believe our team are at the heart of our success and we offer many opportunities to learn and develop their skills. We are very proud that many of our team have grown their careers within PREMIER SUITES.

So if you are passionate about hospitality, enjoy collaboration and teamworking in a business where no two days are the same and want to develop your career we would love to hear from you.

About the company

PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.

Desired Criteria

• Previous experience with opera cloud or any PMS