Receptionist (Part-Time) Tlnt1_Ni

Nicva; Belfast City District; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

25 days annual leave

Health Cash Plan

Pension contributions

Employee Assistance Programme

Learning & development opportunities

Cycle to Work Scheme

Death-in-service benefit

Eye care assistance

Job summary

NICVA in Belfast is seeking a part-time receptionist to be the welcoming face of the organisation and manage a busy reception, switchboard, and front-desk tasks. You will greet visitors, answer calls, and support a range of admin duties, ensuring a professional and courteous first impression for staff and guests.

The role sits within the Events and Facilities team, offering pro rata salary, generous annual leave, pension contributions, and wellbeing and development benefits.

Qualifications

• Experience in reception, customer service or public-facing environments.
• Professional and courteous communication.
• Able to handle inquiries and manage multiple tasks accurately.

Responsibilities

• Deliver a welcoming reception experience for visitors and staff.
• Operate the telephone switchboard and route calls.
• Greet and direct visitors, maintain accurate records and support admin tasks.
• Loster liaise with colleagues, tenants and partners to keep operations running smoothly.

Skills

Reception

Customer service

Public-facing

Job description

Looking for a role where you can be the welcoming face of an organisation that makes a real difference to the voluntary and community sector across Northern Ireland? NICVA is the membership and representative body for the voluntary and community sector in Northern Ireland. We support organisations to do their best work and ensure the sector's voice is heard where it matters. We have recently launched an ambitious new five-year strategy focused on strengthening the sector's resilience, leadership, skills and sustainability in a changing political, economic and social environment. As part of NICVA's Events and Facilities team, you will deliver a professional, high-quality reception service for NICVA staff, members and visitors to our Belfast offices. You will be the first point of contact for people visiting our offices or calling our switchboard, and the impression you make matters. Working Wednesday to Friday, you will manage a busy reception desk, operate the telephone switchboard, greet and direct visitors, maintain accurate records and support a range of general administrative tasks. You will liaise with colleagues, tenants, contractors and service partners, helping to keep things running smoothly and responding to the different demands of each day. The role would suit someone with experience of working in a reception, customer service or public-facing environment. You will be able to communicate professionally and courteously, handle telephone enquiries, undertake administrative duties accurately and manage competing tasks and interruptions effectively.

Salary: £24,796-£25,185 per annum pro rata (£14,523-£14,751 actual salary), NICVA Grade A (NJC points 3-4). Candidates are normally appointed at the start of the scale. Contract: Permanent, part-time. Hours: 20.5 hours per week, worked Wednesday and Thursday from 9.00 am to 5.00 pm and Friday from 9.00 am to 4.30 pm, with a one-hour unpaid lunch break each day.

What's in it for you?

• 25 days' annual leave plus 11 bank/public holidays
• pro rata Annual leave increasing with length of service, up to a maximum of 30 days plus bank/public holidays
• The option to purchase up to five additional days' annual leave
• Employer pension contributions of up to 5%, matched by the employee
• Health Cash Plan
• Employee Assistance Programme, including confidential wellbeing support and private GP appointments
• Learning and development opportunities
• Occupational sick pay and enhanced family leave, subject to eligibility
• Death-in-service benefit
• Cycle to Work Scheme
• Support with health checks, flu vaccinations and eye care

TLNT1_NI