Receptionist - Fixed Term

Nottingham Community Housing Association Ltd; Beeston; On-site; GBP 23,000 - 26,000; Full time

Job summary

Nottingham Community Housing Association Ltd in Clifton is looking for a friendly Receptionist to be the first point of contact for visitors, delivering a professional front-of-house service while supporting the Workplace team.

This fixed-term role runs until July 2027, with potential extension or permanency. You will coordinate reception tasks, handle enquiries, manage deliveries, and help maintain a welcoming, safe workplace.

Qualifications

• Experience in a receptionist, front-of-house, customer service or similar role.
• GCSE English and Maths (or equivalent).
• Strong Microsoft Office skills and confidence learning new systems.
• Excellent verbal and written communication skills.
• Strong organisation skills and the ability to prioritise competing demands.
• A professional, approachable and customer-focused manner.
• The ability to work independently and use your initiative.
• Experience building positive relationships with people at all levels.

Responsibilities

• Welcoming visitors and providing a professional and friendly reception service.
• Coordinating meeting room bookings, set-up and hospitality arrangements.
• Handling telephone, email and face-to-face enquiries.
• Managing deliveries and ensuring they are handled in line with service standards.
• Ordering and maintaining workplace supplies and supporting invoice administration.
• Assisting with building checks and helping maintain a safe and welcoming workplace.
• Acting as a Fire Warden and First Aider following appropriate training.

Skills

Front-of-house

Customer service

Verbal communication

Written communication

Organisation

Initiative

Education

GCSE English and Maths (or equivalent)

Tools

Microsoft Office

Job description

Receptionist - Fixed Term

Location: Clifton

Salary: £23,196 - £26,264 per annum

Be the first smile people see and help create an exceptional workplace experience every day.

At NCHA, we know that first impressions matter. As our Receptionist, you'll be the welcoming face of our Head Office, creating a positive experience for visitors, customers and colleagues from the moment they walk through the door.

You'll play an important role in keeping our workplace running smoothly, ensuring everyone feels welcomed, supported and connected. This role is ideal for someone who enjoys working with people, takes pride in excellent customer service and thrives in a varied, fast-paced environment.

About the role

As our Receptionist, you'll be the first point of contact for visitors to our Head Office, delivering a professional front-of-house service while supporting the wider Workplaces team. You'll coordinate reception activities, meeting room arrangements, deliveries and workplace services, helping to create a safe, welcoming and efficient environment for everyone who uses our buildings.

This is a fixed-term position until July 2027, with the potential to be extended or become a permanent role, subject to organisational requirements.

What you'll be doing

• Welcoming visitors and providing a professional and friendly reception service.
• Coordinating meeting room bookings, set-up and hospitality arrangements.
• Handling telephone, email and face-to-face enquiries.
• Managing deliveries and ensuring they are handled in line with service standards.
• Ordering and maintaining workplace supplies and supporting invoice administration.
• Assisting with building checks and helping maintain a safe and welcoming workplace.
• Acting as a Fire Warden and First Aider following appropriate training.

What you’ll have

Experience in a receptionist, front-of-house, customer service or similar role.

• GCSE English and Maths (or equivalent).
• Strong Microsoft Office skills and confidence learning new systems.
• Excellent verbal and written communication skills.
• Strong organisation skills and the ability to prioritise competing demands.
• A professional, approachable and customer-focused manner.
• The ability to work independently and use your initiative.
• Experience building positive relationships with people at all levels.

Why join NCHA?

You'll be joining a supportive team where your contribution makes a real difference every day. No two days are the same and you'll play a key role in creating a professional and welcoming environment for colleagues, customers and visitors alike.

We offer a competitive benefits package, opportunities for development and a workplace where inclusion, respect and collaboration are at the heart of everything we do.

Did you know NCHA is officially a Great Place to Work?

In fact, we're included in the top 50 super-large workplaces by Great Place To Work UK.

Take a look at our working life, benefits, and values, to see why 77% of our colleagues say we're a great place to work.

Want to make a difference?

If you're someone who enjoys helping people, takes pride in delivering excellent customer service and wants to be part of creating a positive workplace experience, we'd love to hear from you.

Please note that whilst this vacancy is advertised as 'Receptionist' to help candidates easily identify the role, the post is known internally at NCHA as Workplaces Assistant.

We reserve the right to close this vacancy earlier should we receive sufficient interest.

NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce.

Closing date: 11th October 2026

Shortlist date: 12th October 2026

Interview date: TBC