Receptionist (Part-Time 24 Hours)

Number Sixteen; Greater London; On-site; GBP 22,000 - 24,000; Part time

Benefits offered by this job

Health cash plan

Complimentary meals on shift

Flexible scheduling

Paid overtime for bank holidays

Training and English lessons

Employee discounts

Job summary

Number Sixteen Hotel in London is seeking a friendly Part-time Receptionist (24 hours) to welcome guests and deliver outstanding service. You will handle check-ins/check-outs, assist guests with inquiries, and help with local information, ensuring a home-from-home experience.

Join an acclaimed team in a historic Kensington hotel, offering flexible scheduling, staff perks, and ongoing development within a vibrant city setting.

Qualifications

• A passion for hospitality and a genuine desire to exceed guest expectations.
• Strong communication skills and the ability to engage with guests from diverse backgrounds.
• Exceptional organisational skills and a meticulous attention to detail.
• A positive attitude and the ability to thrive in a fast-paced, team-oriented environment.
• Previous experience in a similar role is essential.

Responsibilities

• Greeting guests with warmth and professionalism, creating a positive first impression.
• Handling check-ins and check-outs efficiently, while maintaining a keen eye for detail.
• Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email.
• Assisting guests with special requests and providing information about hotel facilities and local attractions.
• Collaborating closely with our front office team to ensure seamless operations and guest satisfaction.
• Upholding impeccable standards of presentation and professionalism at all times.

Skills

Hospitality

Communication

Organisation

Attention to detail

Teamwork

Previous experience

Job description

Are you ready to embark on an exciting journey
with Firmdale Hotels? We are looking for a vibrant Receptionist to become a
vital part of our esteemed team at Number Sixteen Hotel. If you are passionate
about delivering exceptional service and thrive in a dynamic environment, this
role is perfect for you.

As a Part-time (24 hours) Receptionist at Number
Sixteen Hotel, you will be the welcoming face and voice of our establishment.
Your primary responsibility will be to provide outstanding customer service,
ensuring that every guest feels at home and well taken care of.

Responsibilities:

• Greeting guests with warmth and
  professionalism, creating a positive first impression.
• Handling check-ins and check-outs efficiently,
  while maintaining a keen eye for detail.
• Responding to guest inquiries promptly and
  accurately, whether in person, over the phone, or via email.
• Assisting guests with special requests and
  providing information about hotel facilities and local attractions.
• Collaborating closely with our front office
  team to ensure seamless operations and guest satisfaction.
• Upholding impeccable standards of presentation
  and professionalism at all times.

What you Need:

• A passion for hospitality and a genuine desire
  to exceed guest expectations.
• Strong communication skills and the ability to
  engage with guests from diverse backgrounds.
• Exceptional organisational skills and a
  meticulous attention to detail.
• A positive attitude and the ability to thrive
  in a fast-paced, team-oriented environment.
• Previous experience in a similar role is
  essential

What
We Offer:

• Competitive hourly rate of £16 - £17.50, inclusive of service charge.

Health cash
plan (including contributions towards dental, optical, alternative and
complementary therapies)

• Complimentary
  meals on shift
• Flexible
  scheduling without split shifts
• Paid overtime
  for working Bank Holidays
• Enhanced
  holiday allowance based on length of service
• Ongoing
  training, professional development, and fully funded English lessons
• Refer a friend
  bonus and earn over £500
• Access to
  Stream, our financial wellbeing app - access your earnings before pay day,
  automate your savings and be supported with financial coaching
• Exclusive
  discounts at Design Hotels, staff sales, spa discounts, and product perks
• Discounted cinema
  tickets, gym membership, travel, retailers and restaurants
• Dry cleaning
  service for uniform and discounted personal items
• Regular social
  events, team activities, and fitness sessions
• One paid
  volunteering day, every year
• Annual long
  service awards with rewards at key milestones
• Season ticket
  loan for convenient commuting
• Cycle to work scheme
• And much more!...

About Us

Situated in the heart of South
Kensington, Number Sixteen is part of our Townhouse Collection, a carefully
curated group of hotels in some of London's most coveted residential
neighbourhoods. Behind its elegant white stucco façade, you'll find 41
individually designed bedrooms, a beautiful light-filled Orangery and a leafy
courtyard garden, all just a short stroll from Kensington Gardens and the
Victoria & Albert Museum.

This is a hotel that offers
something genuinely rare: a sense of calm and intimacy in the middle of one of
the world's great cities. We look for people who share that attention to detail
and who find real fulfilment in making guests feel truly at home.

You'll be joining an award-winning
team:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One AA Rosette for Culinary Excellence, The
  Orangery, 2026
• Best Afternoon Tea, Country & Townhouse,
  2024
• Best Boutique Hotels in London, The Times, 2024

You can see a full list of our
awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in
London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has
grown to include hotels and private residences across London and New York as
well restaurants, bars, spas, an online shop, interior design studio and
Laundry facility.

Firmdale Hotels welcomes
applicants from all backgrounds and is committed to an inclusive workplace.
Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act
1996, we do require all applicants to have the eligibility to live and work in
the United Kingdom. Documentation will be required at interview stage

Receptionist (Part-time 24 Hours) London, United Kingdom