Room Service Waiter

Knightsbridge Hotel; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

Ongoing training

Regular social events

Cycle to work scheme

Exclusive discounts at Design Hotels

Staff sales

Spa discounts

Product perks

Job summary

Knightsbridge Hotel, part of Firmdale Hotels, is seeking a Room Service Waiter to deliver impeccable hospitality at our luxury Knightsbridge property. You’ll be at the forefront of guest experiences, taking orders, delivering meals, and ensuring every detail meets our standards.

We offer a competitive salary of £30,000 (40 Hours) plus service charge and benefits, plus a suite of benefits to support wellbeing and professional development.

Qualifications

• Stay calm and focused in fast-paced environments.
• Maintain high standards from order accuracy to presentation.
• Genuinely dedicated to providing memorable guest experiences.
• Collaborate effectively with colleagues to deliver outstanding service.

Responsibilities

• Taking guests' orders with a friendly demeanour, offering knowledgeable recommendations when needed.
• Delivering food promptly and efficiently, maintaining the highest standards of presentation and service.
• Fulfilling any additional requests promptly and with attention to detail, ensuring guest needs are met with care and professionalism.
• Collaborating effectively with colleagues to uphold a seamless guest experience and contribute to the overall success of the team.

Skills

Customer service

Hospitality

Teamwork

Communication

Job description

Are you
passionate about delivering exceptional hospitality experiences? Do you thrive
in fast-paced environments? Firmdale Hotels invites you to become a vital part
of our dynamic team as a Room Service Waiter at our prestigious Knightsbridge
Hotel.

Firmdale Hotels
is renowned for its unparalleled commitment to providing guests with
unforgettable experiences. With a portfolio of luxury boutique hotels across
London and New York, we pride ourselves on blending unique design, impeccable
service, and culinary excellence to create exceptional stays for our guests.

As a Room
Service Waiter, you will be at the forefront of our guests' experience,
ensuring their comfort and satisfaction throughout their stay.

Responsibilities:

• Taking guests' orders with a friendly
  demeanour, offering knowledgeable recommendations when needed.
• Delivering food promptly and efficiently,
  maintaining the highest standards of presentation and service.
• Fulfilling any additional requests promptly
  and with attention to detail, ensuring guest needs are met with care and
  professionalism.
• Collaborating effectively with colleagues to
  uphold a seamless guest experience and contribute to the overall success
  of the team.

What you Need:

• You remain calm and focused in fast-paced
  environments, ensuring exceptional service even during peak times.
• From order accuracy to presentation, you
  consistently maintain high standards in every aspect of your work.
• You are genuinely dedicated to providing
  guests with memorable experiences, going above and beyond to exceed their
  expectations.
• You excel at managing tasks efficiently and
  effectively communicating with both guests and colleagues.
• You work collaboratively with your colleagues,
  recognising that teamwork is essential to delivering outstanding service.

What
We Offer:

• We offer a competitive salary of £30,000 (40 Hours) plus service charge and benefits to be
  discussed at venue
• Access to Stream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan (including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on the
leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our
Townhouse Collection, a small portfolio of design-led luxury hotels in some of
London's most sought-after addresses. With 44 beautifully appointed rooms and
suites, each designed with Kit Kemp's characteristic flair for colour, pattern
and craft, the hotel combines an intimate atmosphere with a truly exceptional
location.
Nestled in the heart of one of London's most prestigious neighbourhoods,
moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget.
You'll be joining a team whose
Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025
  & 2026
• Best Boutique Hotels in London, The Times, 2024

You can see a full list of our
awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in
London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes
applicants from all backgrounds and is committed to an inclusive workplace.
Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.