Receptionist - Part Time - 12 Month FTC

Pets at Home Limited; Cheadle; On-site; GBP 18,000 - 24,000; Part time

Job summary

Pets at Home Limited is seeking an experienced receptionist to join our Handforth Support Office. You will welcome visitors, manage sign-ins and calls, coordinate meetings and events, and provide vital admin support across the business.

The role is the hub of a busy office, supporting workplace operations and onboarding new starters. You should be highly organised with a people-focused approach, enjoy variety, and thrive in a fast-paced environment as part of our team.

Qualifications

• Experience in busy reception/front-of-house or office administration.
• Excellent customer service and professional demeanor.
• Strong organisational skills and ability to prioritise tasks.
• Ability to communicate confidently with stakeholders at all levels.
• Proficient in Microsoft Office and office software.
• Willingness to support colleagues across the business.

Responsibilities

• Providing a warm, professional welcome to all visitors and guests.
• Managing reception, visitor sign-ins and site access processes.
• Handling incoming calls, emails and enquiries, ensuring they reach the right people quickly.
• Coordinating mail, deliveries and workplace services across the office.
• Managing meeting rooms, conference facilities and office bookings.
• Supporting the organisation of meetings, events and on-site activities.
• Assisting with new starter onboarding and workplace set-up.
• Maintaining accurate records, reports and business documentation.
• Supporting compliance activities, including contractor documentation and PAT testing coordination.
• Providing administrative support to the Planned Preventative Maintenance (PPM) & Compliance Team.
• Taking ownership of a range of day-to-day administrative tasks that help our Support Office run efficiently.
• Experience in a busy reception, front-of-house or office administration role is preferred.

Skills

Customer service

Organisational skills

Stakeholder communication

Written and verbal communication

Attention to detail

Problem solving

Microsoft Office

Calm & adaptable

Collaborative mindset

Tools

Microsoft Office

Job description

We're looking for an experienced Receptionist to join our Support Office in Handforth. As the first person visitors, colleagues and partners meet when they arrive, you'll play a key role in creating a welcoming, professional and positive experience for everyone who walks through our doors. This is far more than a traditional reception role. You'll be the hub of our busy Support Office, keeping things running smoothly, supporting workplace operations, coordinating meetings and events, and providing vital administrative support across the business. If you're highly organised, enjoy variety in your day, and thrive in a people-focused environment, we'd love to hear from you.

• Providing a warm, professional welcome to all visitors and guests.
• Managing reception, visitor sign-ins and site access processes.
• Handling incoming calls, emails and enquiries, ensuring they reach the right people quickly.
• Coordinating mail, deliveries and workplace services across the office.
• Managing meeting rooms, conference facilities and office bookings.
• Supporting the organisation of meetings, events and on-site activities.
• Assisting with new starter onboarding and workplace set-up.
• Maintaining accurate records, reports and business documentation.
• Supporting compliance activities, including contractor documentation and PAT testing coordination.
• Providing administrative support to the Planned Preventative Maintenance (PPM) & Compliance Team.
• Taking ownership of a range of day-to-day administrative tasks that help our Support Office run efficiently.

  We're looking for someone who has experience working in a busy reception, front-of-house or office administration role and genuinely enjoys being at the heart of a workplace., Previous experience in a receptionist or front-facing administrative role.

• Excellent customer service skills and a friendly, approachable manner.
• Strong organisational skills with the ability to prioritise competing tasks.
• Confidence communicating with stakeholders at all levels.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• A proactive approach to problem-solving and finding solutions.
• Good working knowledge of Microsoft Office.
• The ability to remain calm, professional and adaptable in a busy environment.
• A collaborative mindset and willingness to support colleagues across the business.
• If you enjoy building positive relationships, keeping things organised, and being the person everyone can rely on, this could be the perfect role for you.

12 Month Fixed Term Contract, 24 Hours per Week | Across 3 Days (Monday, Tuesday, Wednesday or Thursday) Handforth Support Office