Receptionist - Part Time

Vets Now; Milton Keynes; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Annual leave

Birthday leave

Health plan

Staff discounts

CPD allowance

CPD hours

Parental leave

Pension

Staff pet care discount

Volunteer days

Death in service

Job summary

Vets Now Milton Keynes is seeking a part-time veterinary receptionist to be the friendly first contact for clients in emergencies. You will greet clients, answer calls, process payments and arrange appointments while supporting the veterinary team.

This role offers a front-desk position with admin duties, scheduling, and care coordination. The successful candidate will be calm, patient and service-minded, with a passion for animal welfare.

Qualifications

• Experience as a front desk or reception role is preferred.
• Ability to greet clients, answer calls and process payments.
• Strong admin skills and attention to detail.

Responsibilities

• Greet clients and handle calls and payments.
• Book appointments and update client records.
• Support veterinary staff and coordinate care.

Skills

Customer service

Communication skills

Organisation

Job description

Part Time Veterinary Receptionist

£14.00ph plus benefits

About Vets Now

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Milton Keynes.

Role Responsibilities

• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Role 1

Week 1: Monday, Tuesday and Wednesday from 19:00 to 00:00, Saturday from 12:00 to 19:00 and Sunday from 09:00 to 19:00

Week 2: Thursday from 19:00 to 00:00

Week 3: Off

Week 4: Off

Plus, a fair share of bank holidays.

Role 2

Week 1: Off

Week 2: Off

Week 3: Monday, Tuesday and Wednesday from 19:00 to 00:00, Saturday from 12:00 to 19:00 and Sunday from 09:00 to 19:00

Week 4: Thursday from 19:00 to 00:00

Plus, a fair share of bank holidays.

Why Vets Now?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.