Receptionist - Part Time

Novus Property Solutions; Hempstalls; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading property maintenance company in Stoke on Trent seeks a part-time Receptionist to manage front of house operations. The ideal candidate will have experience in a similar role, strong organisational and customer service skills, and the ability to manage incoming visitors efficiently. This position involves handling calls, travel bookings, and providing support to executive teams. Attractive salary and benefits are offered.

Benefits

27 Days Holidays & BH

Company pension scheme – up to 7.5%

Discounted Healthcare Scheme

Paid volunteering day

Qualifications

• Experience in a similar receptionist role.
• Ability to manage front of house operations effectively.
• Excellent communication skills, both verbal and written.

Responsibilities

• Ensure smooth operations for front of house.
• Manage incoming calls and direct them appropriately.
• Oversee travel and room bookings for the team.

Skills

Organisational skills

Customer service orientation

Attention to detail

Problem-solving skills

Job description

Overview

Receptionist

Location: Novus Head Office Stoke on Trent, ST1 5SH

Hours: Part-time hours Monday - Tuesday 8.00am-5.00pm, Wednesday AM 8.00-12.00pm, 20 hours per week - job share 2 1/2 days each. Must have flexibility to cover full time for holidays and sickness on an ad hoc basis.

As a Receptionist for Novus, you are the face of our business to all incoming visitors at our Central Support office in Stoke on Trent. Your role sits within the wider team of Executive Assistant and PA’s who support our Board of Directors and wider business and operations. A customer centric role, sitting front of house, ensuring every interaction you have with clients, customers or visitors are of a high standard, and dealt with in a professional and efficient manner. Additionally you will be support the central services departments as a key point of contact to assist them with administrative duties, providing flexible and adaptable approach to the needs of the business and wider team.

What’s in it for you?

Attractive salary & benefits to suit you

• 27 Days Hols & BH – option to buy or sell holidays (pro rata)
• Company pension scheme – up to 7.5%
• Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card
• A day paid volunteering per year, length of service awards, and more

Responsibilities

An outline of your responsibility as a Receptionist

• Responsible for the smooth running for front of house
• Handle all incoming calls and direct to correct department or team where required
• Manage all travel and accommodation bookings for the business
• Oversee room bookings at the central support office and organise refreshments as required
• Manage the department, including stationery, kitchen stocks, building suppliers, cleaner stocks
• Reconciliation of credit card spend
• Key holder responsible for the building opening/locking of reception
• Promote the department for central admin resource, manage workload, implement best practice methods and provide an efficient service
• Work closely with the PA and Exec team to support with highly confidential materials and assist the Directors where necessary
• Support with the co-ordination of hospitality events, within budget
• Manage the building facilities, problem solving repairs as required
• Sort/receive incoming mail and distribute and prepare all outgoing post

About You

The successful Receptionist will be experienced in a similar role giving you the knowledge and understanding of the balance required within the role and the organisational skills to manage incoming visitors and day to day administration tasks. You will have a customer focused approach, excellent attention to detail, confident to problem solve in a customer facing environment and an enthusiastic attitude.

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.