Receptionist - Marine Hotel & Spa

Macdonald Hotels & Resorts; North Berwick; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Awards

Cycle to Work Scheme

In store and Online discount cards

Life Assurance

Health Care Assistance Fund

Friends and Family Discounts

Job summary

Macdonald Hotels & Resorts is seeking a Receptionist at Marine Hotel & Spa in North Berwick. You will be the first and last person guests meet, delivering a welcoming and high-standard visit that sets the tone for their stay.

You will join a front-of-house team, work on Saturdays and/or Sundays, and may provide additional hours during peak periods. OPERA experience is helpful but training will be provided to get you up to speed.

Responsibilities

• First and last point of contact for guests, ensuring a warm welcome.
• Handle front-of-house operations and assist the team to exceed guest expectations.
• Shifts include Saturdays and/or Sundays with additional hours during busy periods.
• Experience with OPERA property management system is beneficial though training will be provided.

Job description

Marine Hotel & Spa
Cromwell Road,
North BerwickEH39 4LZ

Macdonald Hotel’s Receptionist’s play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

Our Receptionists are hardworking individuals who can work on their own initiative as well as part of a team and are key players in our front house teams.

As one of our Receptionists you are the first and last person our guests see, you set the bar for their visit and you will make sure that everything has exceeded their expectations before they leave.

Our Receptionists are hardworking individuals who can work on their own initiative and are key players in our Reception teams.

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

Experience using OPERA would be beneficial but not essential as full training will be given

• Employee Awards
• Cycle to Work Scheme
• In store and Online discount cards
• Life Assurance
• Health Care Assistance Fund
• Friends and Family Discounts

It’s not often you find a large company where you really feel part of a family. A career with Macdonald Hotels & Resorts offers you opportunities to progress as well as personal and financial rewards. From our Company Pension Scheme, preferential hotel rates and discount high street store cards, to a fabulous sense of belonging – we offer more than everyday job satisfaction.

When recruiting, it is important to us that we are the right choice for you, as well as you being the right choice for us. We believe it is the people we employ that make the difference to the experience of our guests. Our people take pride in what we do, and the standards we expect. They are passionate about working with Macdonald Hotels and care about doing their very best for every guest.