Receptionist - Norwood Hall Hotel

Macdonald Hotels & Resorts; Aberdeen City; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Employee Awards

Cycle to Work Scheme

In store and Online discount cards

Life Assurance

Health Care Assistance Fund

Friends and Family Discounts

Job summary

Macdonald Hotels & Resorts is seeking a friendly Receptionist to welcome guests, handle check-in and check-out, and provide information on local services and hotel facilities.

Based at Norwood Hall Hotel, Aberdeen, you will be a warm front-of-house ambassador, able to work on weekends, with opportunities to progress within our growing hospitality family and enjoy staff benefits.

Qualifications

• Excellent customer service skills
• Organised and detail-oriented
• Able to work on own initiative and in a team

Responsibilities

• Greet guests and manage check-in/out
• Answer queries and provide information about the hotel
• Maintain front-of-house area and assist during busy periods

Job description

Norwood Hall Hotel
Garthdee Road,
AberdeenAB15 9FX

Macdonald Hotel’s Receptionist’s play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

Our Receptionists are hardworking individuals who can work on their own initiative as well as part of a team and are key players in our front house teams.

As one of our Reception team you are the first and last person our guests see, you set the bar for their visit and you will make sure that everything has exceeded their expectations before they leave.

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

• Employee Awards


• Cycle to Work Scheme


• In store and Online discount cards


• Life Assurance


• Health Care Assistance Fund


• Friends and Family Discounts

It’s not often you find a large company where you really feel part of a family. A career with Macdonald Hotels & Resorts offers you opportunities to progress as well as personal and financial rewards. From our Company Pension Scheme, preferential hotel rates and discount high street store cards, to a fabulous sense of belonging – we offer more than everyday job satisfaction.

Please consider the above criteria carefully before starting your application. When recruiting, it is important to us that we are the right choice for you, as well as you being the right choice for us. We believe it is the people we employ that make the difference to the experience of our guests. Our people take pride in what we do, and the standards we expect. They are passionate about working with Macdonald Hotels and care about doing their very best for every guest.