Bank Health Navigator - CKMP

Brisdoc Healthcare Services; Bristol; On-site; GBP 17,000 - 22,000; Part time

Job summary

BrisDoc is seeking a Health Navigator on a bank (zero hours) contract to support patient services. The role requires excellent customer service and teamwork, with experience in busy healthcare environments preferred (training provided).

You will assist patients in accessing services, support reception tasks, and help maintain smooth workflow for patients and clinical teams. You will handle calls, signpost queries, manage bookings and registrations, and assist with clerical duties while remaining

Qualifications

• Excellent customer service and team-working skills.
• Experience working in a busy, people-facing healthcare environment (training can be provided).

Responsibilities

• Answer incoming telephone calls within agreed timescales, ensuring a professional, prompt and pleasant manner.
• Signpost and prioritise patient queries in line with practice policies.
• Support patients with compassion and professionalism, including those who are distressed, bereaved or unwell.
• Book patient appointments using the clinical assessment screen.
• Manage bookings, messages and prescriptions accurately and efficiently.
• Register new patients on the clinical system and complete new patient registration packs.

Job description

We are seeking to recruit a Health Navigator within patient services on a bank (zero hours) contract. You will have excellent customer service and team-working skills, and ideally have experience working in a busy, people-facing healthcare environment, although training can be provided. You will assist and direct patients in accessing the appropriate service and project a positive and welcoming image to visitors at the Practice. You will help support reception and administrative processes within the practice and take on additional tasks as requested to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient. You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.

• Answer incoming telephone calls within agreed timescales, ensuring a professional, prompt and pleasant manner
• Manage patient queries efficiently and effectively, signposting and prioritising in line with practice policies
• Support patients with compassion and professionalism, including those who are distressed, bereaved or unwell, in accordance with training and policy
• Remain calm and professional in emergencies, challenging situations, or when supporting distressed individuals
• Work on the clinical assessment screen alongside the on‑call GP to book patient appointments
• Manage administrative tasks such as bookings, messages, and prescriptions accurately and efficiently.
• Register new patients on the clinical system accurately, including regular, temporary, immediately necessary or private patients. Complete new patient registration packs
• Take accurate and detailed messages and pass them to the appropriate person using suitable communication methods based on urgency
• Safely handle blood and urine specimens in accordance with infection control policy, ensuring they are stored correctly for collection
• Process and distribute post, print mail, and emails efficiently
• Providing clerical/administrative assistance to leadership team, including data processing, filing, photocopying and scanning.
• Accept delivery of stock supplies, checking for specific requirements (e.g. refrigeration) and acting accordingly
• Manage financial transactions in line with set protocols and practice standards

About BrisDoc

BrisDoc is a proud provider of NHS Healthcare. We have been delivering 'patient care, by people who care' for over twenty years.

We run an exciting range of Primary Care Services, including an Urgent Care Service, GP Practices, and the Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million people across Bristol, North Somerset & South Glos. We're a Social Enterprise and an Employee‑Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our 'Community Fund' is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged communities. By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.