Receptionist & Guest Experience Champion

Front Office - LGSG; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards Ceremony

Staff rate at European properties

Training and development opportunities

Job summary

lyf George Square Glasgow is seeking a warm, friendly Receptionist (lyf Guard!) to create memorable first impressions and smooth stays for guests. You’ll handle check-ins, answer questions and deliver a high-energy, hospitality-forward experience in a vibrant, community-driven setting.

Join a team that values individuality, local knowledge and natural conversation, with opportunities to grow within The Ascott Limited family and enjoy staff benefits and a dynamic workplace.

Qualifications

• Natural people person who can start conversations with guests.
• Friendly, confident, positive energy and approachable demeanor.
• Organised enough to juggle multiple tasks without losing a smile.
• Brilliant communicator who values listening as much as talking.
• Comfortable with technology and quick to learn new systems.
• Team player who brings ideas, initiative and a touch of fun.
• Passionate about hospitality and making guests feel welcome.

Responsibilities

• Be the face of lyf. Welcome guests, check-in smoothly and bid farewell to encourage return visits.
• Assist guests with questions, requests, recommendations and little extras that enhance stays.
• Manage arrivals, departures, reservations, payments and occasional unexpected challenges.
• Share favourite local spots and insider tips to help guests experience the neighbourhood like locals.
• Create a welcoming, inclusive atmosphere where guests feel comfortable and relaxed.
• Stay calm and solution-focused when plans don’t go as expected.
• Collaborate with the property team to ensure guest experiences are effortless.

Skills

People skills

Communication

Organisational skills

Listening

Tech-savvy

Team player

Hospitality passion

Tools

Reservation systems

Job description

lyf George Square Glasgow is seeking a warm, friendly Receptionist (lyf Guard!) to create memorable first impressions and smooth stays for guests. You’ll handle check-ins, answer questions and deliver a high-energy, hospitality-forward experience in a vibrant, community-driven setting.

Join a team that values individuality, local knowledge and natural conversation, with opportunities to grow within The Ascott Limited family and enjoy staff benefits and a dynamic workplace.