Lyf Guard: Welcoming Hospitality Host

Mount Royal Hotel Edinburgh by The Unlimited Collection; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards

Staff parties & events

Staff rates after probation

Job summary

lyf George Square Glasgow is seeking a receptionist with a warm, outgoing personality to create memorable guest experiences. You’ll handle check‑in/check‑out, assist with requests, and share favourite local spots to help guests feel like locals.

The role emphasises hospitality, genuine interactions, and a friendly, inclusive atmosphere. Join a vibrant team and help guests connect, relax and enjoy their stay at lyf George Square Glasgow.

Qualifications

• Natural people person who can strike up a conversation with just about anyone
• Friendly, confident and full of positive energy
• Organised enough to juggle a few things at once without losing your smile
• A brilliant communicator who knows that listening is just as important as talking
• Comfortable with technology and happy to learn new systems
• A team player who brings ideas, initiative and a little bit of fun in the workplace
• Passionate about hospitality and making people feel welcome

Responsibilities

• Be the face of lyf. Give guests a warm welcome, a smooth check-in and a goodbye that makes them want to come back
• Make the magic happen. Help Guests with questions, requests, recommendations and those little extras that make a big difference
• Keep things running smoothly. Manage arrivals, departures, reservations, payments and the occasional unexpected plot twist
• Spread the local love. Share your favourite spots, hidden gems and insider tips to help guest experience the neighbourhood like a local
• Bring the energy. Help create a welcoming, inclusive atmosphere where guests feel comfortable connecting, relaxing and being themselves
• Be a problem-solving pro. When thing's don't go to plan, bring a cool head, and can-do attitude and a solution-focused mindset
• Be part of the crew. Work with your teammates across the property to make every guest experience feel effortless

Skills

People person

Friendly

Positive energy

Organised

Great communicator

Tech savvy

Team player

Hospitality passion

Job description

lyf George Square Glasgow is seeking a receptionist with a warm, outgoing personality to create memorable guest experiences. You’ll handle check‑in/check‑out, assist with requests, and share favourite local spots to help guests feel like locals.

The role emphasises hospitality, genuine interactions, and a friendly, inclusive atmosphere. Join a vibrant team and help guests connect, relax and enjoy their stay at lyf George Square Glasgow.