Night Auditor

Mount Royal Hotel Edinburgh by The Unlimited Collection; Glasgow; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Career opportunities

Online learning platform

Employee Assistance Programme

Refer a Friend bonus

Awards ceremony and team events

Staff travel discounts

Staff incentives

Job summary

lyf George Square Glasgow is seeking a Night Auditor to balance nightly transactions, welcome late arrivals and prepare a thorough handover for the day team.

You will act as a numbers expert and guest-experience ambassador, ensuring smooth operation through the night and calm problem-solving when issues arise.

Qualifications

• Experience in frontline hotel operations and night audits.
• Ability to balance daily transactions and guest payments.
• Strong attention to detail and accuracy.

Responsibilities

• Complete nightly audit and balance transactions.
• Handle check-ins/check-outs and guest requests overnight.
• Prepare daily reports for the morning team.
• Maintain security and smooth handover processes.

Skills

Numerical ability

Problem solving

Guest service

Communication

Detail-oriented

Tools

Hotel management system

Payment systems

Reporting tools

Job description

WE'RE HIRING: NIGHT AUDITOR at lyf George Square Glasgow

A night owl with a head for numbers, a knack for problem-solving and a personality that shines after dark? We might have just found our person!

While the world winds down, lyf keeps welcoming stories, adventures and people from around the globe. And we need someone brilliant to keep things ticking along whole the rest of the crew catches some Zs.

We're on the hunt for a Night Auditor to join the Front Office crew at lyf George Square Glasgow, reporting to the Front Office Manager.

If you can balance the books, keep your cool at 3am, give guest five–star welcome and handle the unexpected without breaking a sweat, this could be your kind of lyf.

Coffee Optional. Good Vibe Essential.

WELCOME TO THE NIGHT SHIFT

At lyf, we're not your average hotel, and we're definitely not looking for your average team member.

We're all about community, connection and creating spaces where people feel at home. As our Night Auditor, you'll be the friendly face keeping the property running smoothly overnight- making sure the numbers add up, the guests feel looked after and the morning team arrives to a beautifully organised handover.

You’ll be part number-cruncher, part guest-experience guru and part midnight problem-solver.

As a Night Auditor You Will Be

The Welcome Master

• Be the friendly face of lyf for the late arrivals and early risers
• Handle check-ins, check-outs, reservations and guest requests with confidence and a smile
• Make every guest feel welcome, whether they arrive at 9pm or 5am

The Numbers Ninja

• Complete the nightly audit and make sure daily transactions, room charges and payments balance
• Reconcile revenue, review reports and investigate any discrepancies
• Ensure all systems and financial records are accurate, up to date and ready for the new day
• Prepare the daily reports that help the team understand how the property has performed

The Overnight Operations Pro

• Keep an eye on the property and make sure everything is safe, secure and running as it should
• Respond to guest queries, requests and complaints calmly and professionally
• Follow the hotel security, emergency and overnight operating procedures
• Keep the Front Office looking sharp, organised and ready for the next day's arrivals

The Handover Hero

• Leave clear, accurate handover notes so the day team knows exactly what's happened overnight
• Flag anything that needs attention and make sure outstanding guest requests don't disappear into the night
• Work closely with the wider team to keep the guest experience seamless from sunset to sunrise

The Unexpected-Moments

• Think on your feet when plans change
• Turn guest issues into positive experiences wherever possible
• Stay calm, confident and solution-focused when the unexpected makes an appearance

To be successful in the role of Night Auditor you might be the perfect match if you're:

• Detail-obsessed. You spot the little things, especially when it comes to figures, reports and payments
• A natural problem-solver. You don't panic when something doesn't add up - you investigate
• Guest-focused. You understand that great hospitality doesn't clock off at midnight
• Cool under pressure. You can juggle competing priorities while keeping your head
• Independent and reliable. You're comfortable taking responsibility and making sensible decisions overnight
• A brilliant communicator. You know how to deliver a clear handover and work as part of a wider team
• Tech-savvy. You're happy working with hotel management systems, payment systems and reporting tools

Working With Us Provides The Following Benefits To You

• Genuine career opportunities within a global hospitality company
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform

About Us

lyf (pronounced "life") is a brand of The Ascott Limited. We're all about connecting like minds and creating communities. Through vibrant social spaces, curated experiences and a crew that's anything but ordinary, we're redefining the way people stay, work and play.

At The Ascott Limited, we embrace diversity, equity and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

Stay Your Way with your favourite Ascott brands and discover Global Living with Unlimited Possibilities.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: lyf George Square Glasgow, managed by The Ascott Limited

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