Receptionist

Malmaison Hotels; York and North Yorkshire; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Heavily discounted Staff Room Rates at

Friends and Family Room Rate with 50%

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to £1,500

Wellness & Campaign Days

Stream wage access

Complimentary stays on anniversaries

Brain Charity sponsorship

Employee Assistance Programme

Job summary

Malmaison Hotel Du Vin Holdings Limited in York is seeking a friendly receptionist to join the team at Hotel Du Vin. You will be the face of our hotel, delivering warm hospitality and handling guest queries with professionalism.

This permanent, full-time role offers opportunities for progression within the Malmaison brand, a strong perks package, and the chance to contribute to memorable guest experiences. Salary is not specified in the listing, but typical York hotel receptionist roles are in

Qualifications

• Must have a friendly, passionate and energetic hospitality mindset.
• Strong communication and guest engagement skills are required.
• Ability to deliver high-quality service and handle guest queries with professionalism.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer guest queries and provide information about local area and services.
• Contribute to an exceptional guest experience and uphold brand standards.

Job description

Receptionist, Hotel Du Vin

Company: Malmaison Hotel Du Vin Holdings Limited

Salary: Not specified

Hours: Full-time

Location: York, YO24 1AX

Job type: Permanent

Posting date: 10 Oct 2026

Closing date: 9 Nov 2026

Summary

Receptionist, Hotel Du Vin

Salary - Hours per week

Type of contract

Location

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin - we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500, just for getting your friends jobs! (
  • Terms & Conditions apply
  )
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it's earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity , helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.