Receptionist - Gilbert Bain Hospital

NHS National Services Scotland; Lerwick; On-site; GBP 27,000 - 31,000; Part time

Job summary

NHS National Services Scotland is seeking a Receptionist for Gilbert Bain Hospital on a bank/variable hours basis. The role involves being the first point of contact for patients, staff and visitors, with responsibilities to support frontline services and coordinate hospital resources.

The post lies within Band 2 progressing to Band 3 after completing required competencies. In-house training will be provided and right to work in the UK without sponsorship is essential. Closing date: 01/11/2026.

Qualifications

• Previous reception or secretarial experience is desirable.
• In-house training will be provided.
• Not eligible for sponsorship; check right to work in the UK before applying.

Responsibilities

• Be the first point of contact for patients, staff and visitors.
• Support timely responses and effective communication within the hospital.
• Coordinate resources for the department.

Skills

Organised

Communication

Reception experience

Job description

BANK OPPORTUNITIES AVAILABLE

Receptionist – Gilbert Bain Hospital (Ref: 261368)

Various Bank Hours

Band 3* - Salary Range £29,103 - £31,409 per annum (pro rata)

Distant Island Allowance of £2,578 per annum (pro rata)

Are you organised, approachable and ready to support frontline healthcare delivery? Join our reception team at the Gilbert Bain Hospital and become a key contact for patients, staff and visitors.

The Gilbert Bain Hospital Reception serves as the first place of contact for visitors and patients but is also a vital service centre, providing essential support to the hospital and wider community teams. The department plays a pivotal role in ensuring timely responses, effective communication, and the coordination of resources.

Previous reception/secretarial experience and skills are desirable, however in house training will be provided.

*You will initially be appointed at Band 2 level (Salary range £26,696-28,988 per annum pro-rata) rising to Band 3 once successful completion of competencies.

Please note that this post is not eligible for sponsorship in line with current Gov.uk guidance. It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK without the need for sponsorship BEFORE submitting any applications. Further information can be found here.

You will be expected to comply with the Induction Standards and Code of Conduct for Healthcare Support Workers within 3 months of commencing your role – details can be viewed on http://www.hcswtoolkit.nes.scot.nhs.uk/resources/hcsw-standards-and-codes/

For an informal discussion, please contact the Reception Supervisor. email: [e-mail]

Closing date: 01/11/2026

Interview date: TBC

*Please note this is a local advertisement and no relocation or interview expenses are applicable.

In promoting equal opportunities, we welcome applications from all sections of the community.