Bank Receptionist / Administration Assistant

St Joseph's Hospital; Newport; On-site; GBP 18,000 - 21,000; Full time

Job summary

St Joseph's Hospital in Newport is seeking a Bank Receptionist / Administration Assistant to provide reception and administrative support across departments on an as-needed basis.

You will be the first point of contact for patients and visitors, handle queries, and help ensure smooth day-to-day operations in a healthcare environment. Casual hours, Monday to Sunday 8am-8pm, with a friendly, professional approach.

Qualifications

• GCSE Maths and English or equivalent.
• Ability to work on own initiative and under pressure.
• Evidence of working effectively as part of a team.
• Proven ability to manage workload and prioritise to support multiple departments.
• Experience in a customer-facing role.
• Understanding of confidentiality in a healthcare setting.

Responsibilities

• Provide reception and administrative support across hospital departments.
• Act as a first point of contact for patients, visitors and colleagues.
• Support day-to-day running of services and maintain accurate records.
• Utilise healthcare appointment management systems as required.

Skills

Customer service

Communication

Organisational skills

Teamwork

Confidentiality

Administrative support

Healthcare environment experience

Education

Maths and English GCSE (or equivalent)

Tools

Healthcare appointment management system

Job description

Job Title: Bank Receptionist / Administration Assistant

Department: Administration

Hours: Bank - Casual Hours, flexibility required from Monday to Sunday between 8am-8pm

Rate of Pay: £13.40 per hour plus 12.07% WTD

We welcome applicants from all candidates, however; please note, we are unable to offer visa sponsorship at this time.

St Joseph's Values

Full Job Description can be found on our website, but here's the need to know at a glance.

We are looking for professional, organised, and customer-focused Bank Receptionists / Administration Assistants to support various departments across the hospital on an as-needed basis. In this flexible role, you will provide reception and administrative support, acting as a first point of contact for patients, visitors, and colleagues while helping to ensure the smooth day-to-day running of services across the hospital.

• Maths and English GCSE (or equivalent)
• Ability to work on own initiative and under pressure
• Evidence of working effectively as part of a team
• Proven ability to manage workload and prioritise competing demands
• Relevant experience working in an administrative environment
• Experience in a customer-facing role
• Understanding of the importance of confidentiality
• Excellent customer service skills and an understanding of how these contribute to the organisation's success
• Excellent verbal and written communication skills
• Flexible approach to work and availability to support different departments as required
• Experience within a healthcare environment
• Experience working in a reception role
• Proven ability to communicate effectively with a wide range of internal and external stakeholders, including patients, visitors, staff members, suppliers, and other external contacts
• Experience using healthcare or appointment management systems

Other important information

For further details on St Joseph's Hospital and the full job description please see the URL:

https://www/stjosephshospital.co.uk/careers/admin-support-services/bank-receptionist-administration-assistant/

Closing date is 19th October 2026.

Please note, we will only be able to contact candidates who have been shortlisted. We appreciate your understanding.

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.