Assistant Housekeeping Manager

Hyatt Hotels Corporation; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

12 complimentary nights a year across;

Discounted hotel stays for family and

Business attire laundered

Headspace membership & EAP

50% discount on F&B for Hyatt guests

Learning and development opportunities

Job summary

Park Hyatt London River Thames, Hyatt's luxury flagship in the UK, is seeking an Assistant Housekeeping Manager to lead the day-to-day operations of a 203-room luxury hotel. You will coach colleagues, conduct quality inspections and collaborate with Front Office, Engineering and F&B to deliver a seamless guest experience.

The role requires a passion for immaculate spaces and a track record in luxury hospitality, with the ability to manage a fast-paced environment and drive excellence across the

Qualifications

• Experience in luxury hotel housekeeping.
• Proven leadership and staff development experience.
• Ability to train and coach colleagues to high standards.

Responsibilities

• Support day-to-day operation of the Housekeeping department ensuring impeccable luxury standards.
• Develop and coach Housekeeping colleagues, mentoring day-to-day performance.
• Conduct quality inspections across the hotel to maintain presentation.
• Collaborate with Front Office, Engineering and F&B to deliver a seamless guest experience.
• Assist with workforce planning, scheduling and inventory management.
• Address guest feedback professionally and seek continuous improvement opportunities.
• Champion health, safety and brand standards and support reporting.

Skills

Leadership

Guest service

Coaching

Attention to detail

Job description

Park Hyatt London River Thames hosts the brand's first foray into the UK. Nestled along the River Thames, it offers 203 guestrooms, four restaurants, a wellness floor, an indoor pool, spa and seven meeting spaces.

Duties and responsibilities related to the Assistant Housekeeping Manager role

• Support the day-to-day operation of the Housekeeping department, ensuring every guest room, suite, public area and colleague space is presented to impeccable luxury standards.
• Support and develop Housekeeping colleagues, helping to create a culture of excellence through coaching, training and day-to-day guidance.
• Conduct quality inspections across the hotel, maintaining exceptional presentation and attention to detail at every touchpoint.
• Work collaboratively with Front Office, Engineering, Food & Beverage and other departments to deliver a seamless luxury guest experience.
• Support workforce planning, scheduling and inventory management to ensure the department operates efficiently while maintaining exceptional standards.
• Respond confidently to guest feedback, resolving concerns with professionalism while continually looking for ways to enhance the guest experience.
• Champion health, safety and brand standards while supporting departmental reporting and continuous improvement initiatives.

About you

You are an experienced housekeeping professional with a passion for luxury hospitality and an eye for exceptional detail. Ideally, you will have experience in a similar role within a luxury London hotel, where you have developed an understanding of the standards, pace and personalised service expected in one of the world's leading hospitality markets.

You thrive in a fast-paced environment, enjoy developing colleagues and take pride in creating immaculate spaces that leave a lasting impression on every guest. Organised , approachable and hands‑on, you are committed to delivering excellence every day and are excited by the opportunity to grow your career with Hyatt.

Benefits you will enjoy as an Assistant Housekeeping Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.