Assistant Housekeeping Manager

Park Hyatt; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays across Hyatt

Headspace membership

50% discount on food and beverages

Continuous learning and development

Job summary

Park Hyatt London River Thames is seeking an experienced Assistant Housekeeping Manager to uphold luxury standards across guest rooms, suites, public areas and colleague spaces. You will coach, train and guide teammates, ensuring impeccable presentation and a culture of excellence.

You will collaborate with Front Office, Engineering and F&B to deliver a seamless guest experience, manage scheduling and inventory, respond to feedback, and champion health and safety while supporting continuous

Qualifications

• Experience in a luxury hotel environment.
• Proven ability to coach and develop team members.
• Strong attention to detail and presentation.
• Experience in London luxury hotel preferred.

Responsibilities

• Support the day-to-day operation of the Housekeeping department, ensuring every area is presented to luxury standards.
• Coach and develop Housekeeping colleagues through training and guidance.
• Conduct quality inspections across the hotel to maintain impeccable presentation.
• Collaborate with Front Office, Engineering, F&B and other departments to deliver a seamless guest experience.
• Support workforce planning, scheduling and inventory management for efficient operations.
• Respond to guest feedback with professionalism and drive for improving guest experience.
• Champion health, safety and brand standards while supporting reporting and improvement initiatives.

Skills

Luxury hospitality

Detail oriented

Coaching staff

Organised

Job description

Organization: Park Hyatt London River Thames

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Summary

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the Assistant Housekeeping Manager role

• Support the day-to-day operation of the Housekeeping department, ensuring every guest room, suite, public area and colleague space is presented to impeccable luxury standards.
• Support and develop Housekeeping colleagues, helping to create a culture of excellence through coaching, training and day-to-day guidance.
• Conduct quality inspections across the hotel, maintaining exceptional presentation and attention to detail at every touchpoint.
• Work collaboratively with Front Office, Engineering, Food & Beverage and other departments to deliver a seamless luxury guest experience.
• Support workforce planning, scheduling and inventory management to ensure the department operates efficiently while maintaining exceptional standards.
• Respond confidently to guest feedback, resolving concerns with professionalism while continually looking for ways to enhance the guest experience.
• Champion health, safety and brand standards while supporting departmental reporting and continuous improvement initiatives.

About You

You are an experienced housekeeping professional with a passion for luxury hospitality and an eye for exceptional detail. Ideally, you will have experience in a similar role within a luxury London hotel, where you have developed an understanding of the standards, pace and personalised service expected in one of the world's leading hospitality markets. You thrive in a fast-paced environment, enjoy developing colleagues and take pride in creating immaculate spaces that leave a lasting impression on every guest. Organised , approachable and hands-on, you are committed to delivering excellence every day and are excited by the opportunity to grow your career with Hyatt.

Benefits You Will Enjoy As An Assistant Housekeeping Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.