Receptionist - Family Services

NHS; Scunthorpe; On-site; GBP 20,000 - 22,000; Part time

Job summary

A leading healthcare provider in Scunthorpe is seeking a Receptionist for its Family Services Reception Team. The role involves providing excellent customer service, liaising with various departments, and maintaining patient confidentiality. Candidates should possess strong communication skills and experience in a customer-facing role. This position offers flexible working opportunities and is crucial for the efficient running of reception areas.

Qualifications

• Experience in a customer service environment is preferred.
• Willingness to work towards NVQ Level 2 in Administration.
• Good time management skills in a busy environment.

Responsibilities

• Provide a welcoming service to patients and visitors.
• Liaise effectively with hospital colleagues and departments.
• Maintain confidentiality of patient information.

Skills

Customer relations

Communication skills

Time Management

Education

Good level of General Education

NVQ 2 in Administration or willingness to work towards NVQ Level 2

Job description

Go back Northern Lincolnshire and Goole NHS Foundation Trust

Receptionist - Family Services

The closing date is 24 September 2025

An exciting opportunity has arisen for a Receptionist working 16 hours per week to join the Patient Services/Family Services Reception Team at Scunthorpe General Hospital. The postholder will work in the Family Services Reception areas (Obstetrics, Paediatrics and Gynaecology); however, the need to cover other central reception areas may be required from time to time. We are looking for someone to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. The customer facing role of the receptionist will be instrumental to the efficient running of the Reception areas across the Trust, therefore you will be smartly presented and have excellent customer relations and communication skills to work in this customer facing service. Post holders will be required to assist patients and visitors using a variety of communication methods.

Main duties of the job

The post holder will be required to liaise effectively with colleagues and other departments within the hospital in a professional and pleasant manner and to ensure the confidentiality of information and patient details is adhered to at all times, in accordance with the Data Protection Act, Caldicott guidelines and other Trust Policies and procedures.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we\'ll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

• Good level of General Education
• NVQ 2 in Administration or willingness to work towards NVQ Level 2
• Attained NVQ 2 in administration
• Keyboard Qualifications / relevant

Occupational Experience

• Previous experience of working in a customer services environment
• Working within a change environment
• Experience of scheduling / coordinating activities and/or resources
• Time Management Skills or experience of working with a busy/demanding environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust