Receptionist - Emergency Care

Cardiff and Vale University Health Board; Reading; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust in Reading is seeking a proactive receptionist/administrator to support the Emergency Directorate, handling patient registration, front-desk duties and clerical tasks.

The role requires attention to detail, flexibility for a 24-hour shift pattern, and good knowledge of EPR systems. You will greet patients, assist clinical colleagues, and ensure accurate data entry for Firstnet, Open Exeter and outpatient clinics.

Qualifications

• NVQ Level 2 in Business Admin/Customer Care or equivalent.
• Experience with healthcare administrative systems is desirable.
• Attention to detail and flexibility for 24-hour shift patterns.

Responsibilities

• Register patients attending the department and assist clinicians with admin duties.
• Ensure smooth reception and admin workflow for Emergency Department and outpatient clinics.
• Use Firstnet and other systems for real-time demographic data and records management.
• Assist with appointments follow-up and data cleansing as required.
• Prepare documents for emergency and outpatient clinics and notify medical records as needed.

Skills

Self-motivated

Teamwork

Initiative

Attention to detail

Flexibility

EPR knowledge

Education

NVQ Level 2 in Business Administration/Customer Care

GCSE or equivalent

Tools

EPR

Job description

The post holder will be responsible for delivering an effective and efficient support service to the Emergency Directorate, to assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties that support the administrative elements of the emergency patient pathway, along with receptionist responsibility to the Emergency Department, both Adult and Paediatric areas. The post holder is responsible for the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate and ensure the smooth registration of patients attending the Emergency Department and designated outpatient clinics. To assist in the preparation of the administration paperwork and attend the clinical board rounds throughout various times Act as a mutli-skilled worker within the Emergency Care Directorate adapting to the competing demands of the service, To register all Emergency Department patients demographic details on Firstnet in real time. Notify medical records of any records that have been duplicated Responsible for updating records following a deceased patient along with informing Medical Records Ensure all documentation is prepared for the Coroners office team To data cleanse Firstnet at the point of registration with the latest patient demographics. To use the search engines provided (SCR/Open Exeter) to obtain patient information from the national data base. To correctly record the address/contact details of all overseas patients in line with current protocols and inform the Trusts overseas team Case notes are made up for newly registered patients and amalgamated where necessary Follow up appointments are made for several Emergency Care clinics and Trust Outpatient Clinics on EPR All tasks to be carried out in accordance with relevant departmental trust standards, policies and procedures. All x-ray reporting work on a daily basis has been checked back through Firstnet and all outpatients appointments have been made correctly. Any discrepancy in the patients appointment must be amended and the patient informed of any changes All documents required for the Emergency Outpatient clinics are complete and available for the start of the clinics and take appropriate remedial action if not. Greet patients in a courteous and appropriate manner All patients are checked in and out of clinics and if required further follow up appointments made within the appropriate time span indicated.

We are looking for a self-motivated individual who can work both well within a team and also can demonstrate the ability to use own initiative. You will be responsible for the registration of patients attending the department and assisting our clinical colleagues with administration duties. Attention to detail and flexibility to work across a 24 hour shift pattern is essential Knowledge of EPR and previous experience of having worked in a similar environment desirable. Various shifts - to include late shifts, early shifts, evenings, nights and weekends,

• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
• oGCSE or equivalent, Experience of healthcare administrative systems and processes The Royal Berkshire NHS Foundation Trust is the main provider of hospital services for the population of Reading, Newbury, Wokingham and the towns and villages of west Berkshire.

Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our values: Compassionate, Aspirational, Resourceful, Excellent,reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. At our heart we are a local hospital that works with NHS and social care partners to provide excellent healthcare services for over 500,000 people who currently live in our catchment area. We also provide specialist hospital services beyond the county's borders. We employ more than 5,500 staff from 39 different nationalities and deliver care from a network of facilities across sites in Bracknell, Henley-on-Thames, Reading, Thatcham and Windsor.