Emergency Department Receptionist & 24/7 Admin Support

Cardiff and Vale University Health Board; Reading; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust in Reading is seeking a proactive receptionist/administrator to support the Emergency Directorate, handling patient registration, front-desk duties and clerical tasks.

The role requires attention to detail, flexibility for a 24-hour shift pattern, and good knowledge of EPR systems. You will greet patients, assist clinical colleagues, and ensure accurate data entry for Firstnet, Open Exeter and outpatient clinics.

Qualifications

• NVQ Level 2 in Business Admin/Customer Care or equivalent.
• Experience with healthcare administrative systems is desirable.
• Attention to detail and flexibility for 24-hour shift patterns.

Responsibilities

• Register patients attending the department and assist clinicians with admin duties.
• Ensure smooth reception and admin workflow for Emergency Department and outpatient clinics.
• Use Firstnet and other systems for real-time demographic data and records management.
• Assist with appointments follow-up and data cleansing as required.
• Prepare documents for emergency and outpatient clinics and notify medical records as needed.

Skills

Self-motivated

Teamwork

Initiative

Attention to detail

Flexibility

EPR knowledge

Education

NVQ Level 2 in Business Administration/Customer Care

GCSE or equivalent

Tools

EPR

Job description

Royal Berkshire NHS Foundation Trust in Reading is seeking a proactive receptionist/administrator to support the Emergency Directorate, handling patient registration, front-desk duties and clerical tasks.

The role requires attention to detail, flexibility for a 24-hour shift pattern, and good knowledge of EPR systems. You will greet patients, assist clinical colleagues, and ensure accurate data entry for Firstnet, Open Exeter and outpatient clinics.