Receptionist Administrator - Emergency Department

University Hospitals Dorset NHS Foundation Trust; Poole; On-site; GBP 26,000 - 27,000; Part time

Job summary

University Hospitals Dorset NHS Foundation Trust seeks a Band 3 Receptionist for Poole Hospital. The role is permanent/part-time (approximately 16.13 hours per week) across various shifts, within the Emergency and Urgent Treatment Care Department.

You will support patients and clinical staff with clerical and receptionist duties, prioritising effectively and maintaining confidentiality. The successful candidate will have a good general education, a Level 3 qualification in Customer

Qualifications

• General education attained; NHS reception experience preferred.
• Level 3 CS/Admin or equivalent knowledge base required.
• clerical duties in an office environment and IT skills.

Responsibilities

• Manage own workload and prioritize tasks.
• Work in a demanding environment and stay calm under pressure.
• Be a strong team player with clear communication.

Skills

Good communication

Clerical skills

Keyboard skills

Team player

Attention to detail

IT systems experience

Education

General education

Level 3 CS/Admin

Tools

Microsoft Office

eCAMIS

Systm1

Agyle

Job description

Band 3

Main area Emergency Department Grade Band 3 Contract Permanent Hours 16.13 hours per week (Various shifts to be offered on a part time basis) Job ref 153-ME05587-D

Department name 01. UHD - General Recruitment Site Poole Hospital Town Poole Salary £25,760 - £27,476 pa/pro rata Salary period Yearly Closing 23/09/2026 23:59 Interview date 01/10/2026

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.

The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

Interview date: 1st October 2026

Main duties of the job

The successful applicant will possess:

• Manage own workload whilst effectively prioritising tasks
• Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
• Excellent team player with good communication skill

Working for our organisation

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person specification

Qualifications

• Good level of general education
• Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base

Experience

• Experience of clerical duties in office / administration environment
• Experience in the use of IT / computer skills
• Experience of working in the NHS or on a reception desk

Knowledge

• Ability to respond to a range of people in a courteous and professional manner
• To understand and be able to maintain confidentiality
• Ability to answer patients queries or know where to refer them
• Competent in using Microsoft Office Software
• Excellent communications in person, via telephone and written
• Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
• Good keyboard skills requiring high percentage of accuracy.
• Previous experience in communicating with senior clinical / managerial colleagues and patients
• Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle

Personal Attributes

• Interest in working in the healthcare sector/NHS environment
• Methodical approach to organising work, ability to prioritise
• Ability to work and remain calm under pressure
• Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other

Language requirement

• Able to speak English as necessary to undertake the role

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.