Emergency Department Night Receptionist

Cardiff and Vale University Health Board; Exeter; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Devon University Healthcare NHS Foundation Trust in Exeter is seeking an experienced Receptionist for the Emergency Department. You will deliver a professional front-of-house service to patients and visitors, handling confidential information with care and supporting the patient journey with accurate records.

The role requires excellent interpersonal skills, resilience under pressure, and a proactive, team-focused approach in a busy hospital environment.

Qualifications

• Experience in front-facing customer service is preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Strong communication and interpersonal skills; patient-focused.

Responsibilities

• Provide efficient Reception service to ED patients and visitors.
• Record patient details accurately to support safe patient care.
• Perform general clerical duties to facilitate patient flow and reduce delays.

Skills

Customer service

Communication

Confidentiality

Teamwork

Job description

• To provide a professional efficient and effective Reception service to patients and visitors attending the Emergency Department in accordance with Royal Devon University Healthcare NHS Foundation Trust's policies and standards relating to confidentiality and customer care.
• To ensure patients details are accurately recorded and the relevant documentation created to support safe patient care.
• To provide general clerical duties to support the patients care / journey though the department with the minimum of delay.

This position is instrumental in creating a good first impression of the Trust / Department to patients and visitors. We are looking to recruit a professional and reliable individual to provide an efficient and effective Reception service to patients and visitors attending the Emergency Department. The post holder will be proficient in dealing with confidentiality issues and able to provide excellent customer care service, ensuring patients details are accurately recorded and the relevant documentation is created to support safe patient care. This position is instrumental in creating a good first impression of the Trust / Department to patients and visitors.

Dealing with approximately 105,000 attendances per year, the Emergency Department is an exciting and stimulating place to work and benefits from a new innovative IT system. This role would suit someone who has excellent interpersonal skills, is proactive and looking for a challenge. The successful candidate will demonstrate excellent communication skills, the ability to remain calm under pressure and experience of dealing with the general public and with difficult/distressed people. A flexible approach to work and experience of working in a busy environment and with minimal supervision are also essential.

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most., Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities. Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey., As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.