Hotel Receptionist - Create Memorable Stays & Warm Welcomes

Harri; Bath; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Monthly pay

Free parking

Training opportunities

Employee discounts

Refer a friend £500

Inclusive culture

Job summary

Dukes Bath on Great Pulteney Street in Bath is seeking a welcoming Receptionist to be the face of the hotel. You will greet guests, manage check-ins and payments, and provide information about the property and local area. Join a small, passionate team that values warmth, personal service, and inclusivity.

Role offers flexibility with full-time 40 hours over 5 days or part-time 24 hours over 3 days, plus opportunities for progression and training across Kaleidoscope Collection.

Qualifications

• Friendly, warm and engaging personality.
• Excellent communication and interpersonal skills.
• Flexibility to work varied shifts including weekends.

Responsibilities

• Welcome guests on arrival and departure in a warm, professional manner.
• Handle check-ins, payments and billing with accuracy.
• Answer guest queries and resolve issues to ensure a memorable stay.
• Assist guests with information about hotel facilities and local area.
• Manage phone and email inquiries and assist with admin tasks.

Skills

Guest services

Customer greeting

Communication

Problem solving

Upselling

Phone & email handling

Tools

POS system

Job description

Dukes Bath on Great Pulteney Street in Bath is seeking a welcoming Receptionist to be the face of the hotel. You will greet guests, manage check-ins and payments, and provide information about the property and local area. Join a small, passionate team that values warmth, personal service, and inclusivity.

Role offers flexibility with full-time 40 hours over 5 days or part-time 24 hours over 3 days, plus opportunities for progression and training across Kaleidoscope Collection.