Receptionist Daphne's London From £20ph (£12.76ph plus tronc)

Caprice Holdings Ltd; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Dining discount

Early pay access

Maternity/paternity leave

Cycle to work

English classes

Recognition bonuses

Private medical

Life assurance

Employee assistance program

Pension scheme

Job summary

Daphne's in South Kensington is seeking a poised Receptionist to be the first point of contact for guests, setting the tone for their dining experience. If you have hospitality passion, superb organization, and a commitment to top-notch service, join our team at this distinguished Italian restaurant.

As part of Caprice Holdings, you’ll support reservations, greet guests, and coordinate with the service staff to ensure a seamless experience.

Qualifications

• Previous experience as a receptionist, host or Maitre D in hospitality.
• Experience with OpenTable or SevenRooms.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanor.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Manage reservations and ensure accurate table assignments.
• Open Table and/or Seven Rooms experience.
• Coordinate with the service team to ensure a seamless dining experience.
• Answer phone calls and inquiries, providing information and assistance.
• Maintain the reception area, keeping it clean and organized.
• Uphold the highest standards of service and guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Tools

OpenTable

SevenRooms

Job description

Daphne's, based in the luxurious South Kensington, is an esteemed Italian restaurant celebrated for its sophisticated ambiance, exceptional cuisine, and unwavering commitment to culinary excellence. Established in 1964, Daphne's has offered a harmonious blend of contemporary and traditional Italian dishes that have attracted some of London’s most famous residents. Our stunning conservatory can be used year-round, allowing for lots of sunlight in the summer and a cosy fire for the winter.

We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant.

Key Responsibilities:

• - Greet and welcome guests with warmth and professionalism.
• - Manage reservations, ensuring accurate and efficient table assignments.
• - Open Table and/or Seven Rooms experience.
• - Coordinate with the service team to ensure a seamless dining experience.
• - Answer phone calls and inquiries, providing information and assistance.
• - Maintain the reception area, keeping it clean and organized.
• - Uphold the highest standards of service and guest satisfaction.

Requirements:

• - Previous experience as a receptionist or host or Maitre D’ in a restaurant or hospitality setting.
• - Experience with either Open Table or Seven Rooms.
• - Excellent communication and interpersonal skills.
• - Strong organizational skills and attention to detail.
• - Ability to multitask in a fast-paced environment.
• - Positive and friendly demeanour.

Benefits:

• -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection
• -Access to early pay, savings tools & financial coaching via Stream
• -Enhanced maternity & paternity leave
• -Cycle to work scheme and refer-a-friend bonuses up to £1,000
• -English language classes, length of service awards & employee recognition bonuses
• -Private medical and life assurance for senior leaders
• -Employee Assistance Programme
• -Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.