Cloakroom Attendant Daphne's London Competitive

Caprice Holdings Ltd; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

30% dining discount

Early pay access

Maternity & paternity leave

Cycle to work scheme

Refer-a-friend bonuses up to £1,000

Private medical & life assurance

Employee assistance programme

Pension scheme with employer

Caprice restaurant group benefits

Job summary

Daphne's in South Kensington, part of Caprice Holdings Ltd, seeks a meticulous Cloakroom Attendant to help guests with belongings and ensure a secure, welcoming cloakroom. Join a refined dining team known for exceptional hospitality.

You will greet guests, manage the cloakroom efficiently, and collaborate with servers and hosts to deliver a seamless dining experience in a prestigious London setting.

Qualifications

• Previous cloakroom or customer service experience is advantageous but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Responsibilities

• Greet guests and assist with check-in and retrieval of belongings.
• Maintain a secure, organized cloakroom area.
• Provide courteous service, address inquiries and requests.
• Collaborate with staff to ensure a seamless guest experience.
• Keep cloakroom clean and well-maintained.
• Uphold high standards of service and guest satisfaction.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Hospitality

Job description

Daphne's, based in the luxurious South Kensington, is an esteemed Italian restaurant celebrated for its sophisticated ambiance, exceptional cuisine, and unwavering commitment to culinary excellence. Established in 1964, Daphne's has offered a harmonious blend of contemporary and traditional Italian dishes that have attracted some of London’s most famous residents. Our stunning conservatory can be used year-round, allowing for lots of sunlight in the summer and a cosy fire for the winter.

We are currently seeking a meticulous and customer-focused Cloakroom Attendant to join our dynamic team. As a Cloakroom Attendant, you will play a vital role in ensuring the comfort and convenience of our guests by providing a secure and efficient cloakroom service. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be an integral part of the experience in our restaurant.

Key Responsibilities

• Greet and assist guests with the check-in and retrieval of personal belongings.
• Maintain a secure and organized cloakroom area.
• Provide courteous and efficient service to guests, addressing inquiries and special requests.
• Collaborate with other staff members to ensure a seamless guest experience.
• Keep the cloakroom area clean and well-maintained.
• Uphold the highest standards of service and guest satisfaction.

Requirements

• Previous experience as a cloakroom attendant or in a customer service role is advantageous but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life assurance for senior leaders
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.