Receptionist/Clerk

Allscreens Nationwide Ltd; Lancashire; On-site; GBP 21,000 - 25,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust in Lancashire is seeking an administrative assistant to register patients electronically, issue patient numbers, manage appointments via the Choose and Book system and Lilie, and maintain filing, mail and reception duties in a busy clinic environment.

You will handle enquiries, reminders via Lilie SMS, coordinate supplies, monitor calls, and ensure security of patient records, with duties ranging from basic information to directing clinical

Responsibilities

• Register patients electronically and issue patient identifiable numbers.
• Direct patients to complete online or paper forms as requested.
• Maintain an efficient filing system and manage mail across clinics.
• Coordinate and respond to routine enquiries and ring back messages.
• Manage patient appointments using the Choose and Book system and Lilie.
• Provide basic information per guidelines and escalate to medical staff as needed.
• Remind patients of appointments via Lilie SMS texting.
• Record patient notes and diagnostic codes for audit purposes.
• Handle petty cash payments and reimbursements according to procedures.
• Log and report building issues to estates or facilities management.
• Order and distribute clinic supplies and leaflets, ensuring stock levels.

Tools

Lilie

Choose and Book

Lilie SMS texting

Job description

Register electronically all patients who attend clinics, ensure all personal details are correct, issue a patient identifiable number and where necessary prepare a case file. Distribute condoms to people accessing the service requesting them who have been assessed previously as competent by nursing or medical staff following agreed protocols. Proactively raise awareness of the online postal pack direct patients to complete the forms as requested. Ensure waiting area is kept tidy and notice boards are kept up to date ensuring that there are adequate supplies of information leaflets available for clients. Monitor and co-ordinate incoming telephone calls for example to receive and relay messages, to provide basic information as per guidelines when making patient appointments. To provide non-clinical information in response to routine enquiries for example when to attend for an STI screen, a smear or a blood test. Dealing with enquiries and personal callers and re-directing medical/clinical enquiries to the appropriate medical/nursing staff. To manage patient appointments, letters etc using the Choose and Book system in conjunction with the dedicated software system Lilie. Maintain an effective filing system in a busy demanding environment. Maintain a photocopying service, circulating appropriate information/memos to all clinics as directed by the Management Team within the service. Ensure/check patients are texted, to remind them of their appointments in order to reduce the number of DNAs (did not attends) using Lilie SMS texting and bring to the attention of the Senior Receptionist/Administration Manager if texts are not sent. Record written basic information in client notes in a clear, concise manner for example recording in notes when a patient does not attend an appointment. Following diagnostic coding by medical/nursing staff, inputting and amending patient diagnosis codes and results onto the computer for statistical and audit purposes. To hand petty cash payments to the patient, or in the absence of the Administration Manager, secretary or Senior Receptionist to make petty cash payments to patients in accordance with the Trusts Standing Financial Instructions for example reimbursement of patients travelling expenses. Attend to mail, redirecting and distributing correspondence as required. Maintain adequate levels of administrative stationery in the reception area at all clinics. Liaise with other clerical and secretarial staff as necessary. To be vigilant and assist in security of patient case notes and the clinics locking up procedures Report any building issues to estates or relevant facilities management for clinic Ordering and distribution of supplies for all clinics as requested by nursing staff eg condoms, nursing supplies, disposable instruments, leaflets ensuring that adequate supplies are available and log book completed at all times.

Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust