Receptionist/Admin Assistant

Allscreens Nationwide Ltd; West Bromwich; On-site; GBP 19,000 - 23,000; Full time

Job summary

Birmingham Community Healthcare NHS foundation Trust is seeking a receptionist to deliver high-quality front desk support at the Lodge Road site. You will greet patients and the public, answer queries, direct visitors, and manage patient administration tasks with accuracy.

Key duties include handling calls, maintaining documentation, ordering supplies, and ensuring the reception area remains clean and compliant with health and safety policies.

Qualifications

• High standard of personal and professional skills required.

Responsibilities

• Receive and welcome members of the public, patients and visitors in a courteous and professional manner.
• Direct and redirect incoming calls to the appropriate person or department.
• Provide administration duties at Band 2 level as required by the Manager.
• Undertake reception duties to ensure the area is tidy and presentable.
• Process post, scanning and filing, and keep records up to date.

Skills

Communication skills

Customer service

Telephone handling

Tools

Patient administration system

Job description

The post holder plays a frontline role within the Lodge Road site and as such, a high standard of personal and professional skills are required. Communicate tactfully and professionally with patients parents/carers, staff and the general public about appointments and deal with enquiries where there may be barriers to understanding. Receive and welcome members of the public, patients and visitors in a courteous and professional manner and to direct them to their destination within the building as required and notify the staff that they are seeing. To receive, direct and re-direct incoming calls to the appropriate person or department. Provide advice information to patients parents/carers, general public and staff. Use of patient administration system. To report any building defects to our Estates Department via the Estates on line system. To undertake duties such as scanning, photocopying, laminating and sending emails. To undertake general filing and discharge files in a timely and accurate manner and departmental archiving. To ensure the reception area is presentable and tidy at all times and complies with Health and Safety requirements. To ensure all literature and posters within reception area are up to date. To be aware of the Trusts fire evacuation policy and take appropriate action in the event of alarm activations. To receive and sign for deliveries. This will ensure checking that delivery/goods received notes are consistent with the goods being delivered. Maintain stock control, order stationery and supplies as necessary on a monthly basis. Process post, scan, distribute and save as appropriate and ensure ensuring outgoing post is processed in a timely manner. To provide administration duties at Band 2 level as required by the Manager. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service. This job description may be subject to change, according to service needs, in consultation with the post holder.

Birmingham Community Healthcare NHS foundation Trust