Receptionist

Allscreens Nationwide Ltd; St Albans; On-site; GBP 20,000 - 24,000; Full time

Job summary

Royal National Orthopaedic Hospital NHS Trust is seeking a proactive receptionist to welcome visitors and register patients at the front desk. You will handle enquiries, assist with appointments, and support the day-to-day administration of facilities operations within the centre.

You will be responsible for room bookings, post handling, and maintaining a tidy reception area. The role requires professional communication, reliability, and flexibility to support other Trust sites in emergencies.

Qualifications

• Experience in front desk / reception duties.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise in a busy environment.

Responsibilities

• Greet and assist visitors/patients at the centre.
• Check patients in for appointments using SystmOne.
• Answer telephone enquiries and direct calls appropriately.
• Manage room bookings and front desk administration.
• Maintain cleanliness and tidiness of reception area and stock.
• Process incoming/outgoing post and liaise with couriers.
• Record and update contact details and instructions at the front desk.

Skills

Customer service

Communication

Telephone handling

Organisation

Data entry

Office administration

Education

GCSEs or equivalent

Tools

SystmOne

Job description

To meet and greet all visitors/patients face to face at the centre, ensuring visitors and staff complete the signing in/out book. Checking patients in for appointments via our patient system (SystmOne). To deal with telephone enquiries. To ensure that all visitors/clients are dealt with in a professional and helpful manner. To be the first point of contact for the day-to-day administration of facilities operations. Manage the reporting of maintenance jobs. Be responsible for the security, appearance and general tidiness of reception including ensuring leaflets and posters around the centre are up to date and relevant to the service. Undertake other duties that may occur from time to time as directed by senior management. To manage room bookings, ensuring that the computerised system is updated and all clinical space is used as effectively as possible. To manage all incoming and outgoing post, liaising with courier drivers and other departmental staff as required. Maintain and update any contact details and instructions at the front desk. To be prepared to work at other Trust sites in an emergency and cover annual leave. Direct all patients and visitors to the correct waiting area. Deal with any incidents in the waiting/reception area (including the cleaning of spillages) and to keep the area tidy. Be responsible for monitoring stationery, stock and non-stock supplies and equipment. To record and receipt of supplies and manage rotation of stock orders. Please see attached Job Description for full details. The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

Royal National Orthopaedic Hospital NHS Trust