Healthcare Front Desk & Admin Coordinator

Allscreens Nationwide Ltd; Lancashire; On-site; GBP 21,000 - 25,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust in Lancashire is seeking an administrative assistant to register patients electronically, issue patient numbers, manage appointments via the Choose and Book system and Lilie, and maintain filing, mail and reception duties in a busy clinic environment.

You will handle enquiries, reminders via Lilie SMS, coordinate supplies, monitor calls, and ensure security of patient records, with duties ranging from basic information to directing clinical

Responsibilities

• Register patients electronically and issue patient identifiable numbers.
• Direct patients to complete online or paper forms as requested.
• Maintain an efficient filing system and manage mail across clinics.
• Coordinate and respond to routine enquiries and ring back messages.
• Manage patient appointments using the Choose and Book system and Lilie.
• Provide basic information per guidelines and escalate to medical staff as needed.
• Remind patients of appointments via Lilie SMS texting.
• Record patient notes and diagnostic codes for audit purposes.
• Handle petty cash payments and reimbursements according to procedures.
• Log and report building issues to estates or facilities management.
• Order and distribute clinic supplies and leaflets, ensuring stock levels.

Tools

Lilie

Choose and Book

Lilie SMS texting

Job description

Blackpool Teaching Hospitals NHS Foundation Trust in Lancashire is seeking an administrative assistant to register patients electronically, issue patient numbers, manage appointments via the Choose and Book system and Lilie, and maintain filing, mail and reception duties in a busy clinic environment.

You will handle enquiries, reminders via Lilie SMS, coordinate supplies, monitor calls, and ensure security of patient records, with duties ranging from basic information to directing clinical