Receptionist - Access

Allscreens Nationwide Ltd; Sefton; On-site; GBP 21,000 - 26,000; Full time

Job summary

St Helens and Knowsley Teaching Hospitals NHS Trust seeks an administrative post holder to manage out-patient clinic processes and records. Responsibilities include reconciling clinics, maintaining electronic and paper records, and coordinating patient bookings and communications with the scanning team.

The role requires accurate data handling, courteous patient communication, and adherence to standard operating procedures within the department.

Responsibilities

• Manage out-patient clinic records accurately and ensure all outcomes are completed daily.
• Reconcile clinics within 24 hours and complete outstanding actions.
• Maintain permanent and paper-light health records, including scanning into EDMS.
• Prepare patient records for clinics and communicate with scanning team as required.
• Book patients into Medway on arrival, verify and update demographic data in notes.
• Print and dispose of old ID labels as required when patient information changes.
• Rebook patients into future appointments or relevant review lists.
• Provide courteous telephone service, respond promptly to enquiries, escalate when needed.
• Record information accurately and follow department procedures to the letter.
• Train staff within your skill scope and contribute to service improvements.
• Follow standard operating procedures and use resources efficiently.

Job description

KEY DUTIES The post holder will be responsible for: Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions. Reconcile clinics within 24 hours ensuring all outstanding actions are completed. Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions Preparing patient records for clinic following the appropriate work instructions. Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions. Checking all new patients overseas status on arrival at clinic. Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway. If patients information changes print new ID labels and ensure any old labels are destroyed confidentially. Rebooking patients into further appointments or onto the relevant review lists. Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures. Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary. Resolve issues with patient appointments and escalate as necessary. Accurate recording of information. Training of staff within the boundaries of own skills and knowledge Take personal responsibility for the quality of work undertaken and to contribute towards service improvements. Follow the approved Standard Operating Procedures used in the Department (work instructions). Use and maintain resources efficiently and effectively

St Helens and Knowsley Teaching Hospitals NHS Trust