Receptionist/Admin

Allscreens Nationwide Ltd; Lancashire; On-site; GBP 21,000 - 24,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking a receptionist to support the main reception at Bloomfield Medical Centre. You will welcome patients, direct them to departments or staff, respond to online enquiries, and manage appointments using the practice system.

You will also handle filing, phone duties and general clerical tasks to keep the reception welcoming and efficient. Colleagues collaborate to de-escalate situations, report incidents, and maintain a clean waiting area.

Responsibilities

• Welcome and assist patients at the main reception, directing them to departments or clinical staff.
• Respond to and support online patient enquiries in a timely and professional manner.
• Manage prescription requests, maintaining accurate alphabetical filing and ensuring pharmacy collection drivers follow practice protocols.
• Accurately record and update patient demographic information on the Bloomfield Medical computer system, including address changes.
• Book patient appointments using the practice appointment system.
• Carry out general errand duties as needed.
• Provide assistance and support to patients and visitors within Bloomfield Medical Centre.
• Answer telephone calls, take messages, file, photocopy documents and respond to general enquiries.
• Work with colleagues to help manage and de-escalate challenging or potentially aggressive situations.
• Report incidents or concerns to the Practice Manager and notify the Team Leader of sickness or absence.
• Maintain a clean, tidy waiting room environment.

Job description

Welcome and assist patients at the main reception, directing them appropriately to departments or clinical staff. Respond to and support online patient enquiries in a timely and professional manner. Manage prescription requests, maintaining accurate alphabetical filing and ensuring pharmacy collection drivers follow practice protocols. Accurately record and update patient demographic information on the Bloomfield Medical computer system, including address changes. Support the smooth day-to-day running of the service through effective organisation and teamwork. Book patient appointments as required, using the practice appointment system. Carry out general errand duties as needed. Provide assistance and support to patients and visitors within Bloomfield Medical Centre. Perform routine clerical and administrative duties, including answering telephone calls, taking messages, filing, photocopying, and responding to general enquiries. Work collaboratively with colleagues to help manage and de-escalate challenging or potentially aggressive situations. Report any incidents or concerns (such as accidents, verbal aggression, or damage to property) to the Practice Manager in line with practice procedures. Notify the Team Leader of any sickness or absence in accordance with policy. Maintain a clean, tidy, and welcoming waiting room environment.

Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust