Assistant Patient Access & Booking Centre Manager
Betsi Cadwaladr University Health Board
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Job summary
Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an Assistant Manager for the Patient Access and Booking Centre. You will support the PABC Manager in daily operations, supervise Booking Clerks, and ensure patients are booked efficiently in line with waiting time targets and RTT requirements.
The role offers leadership opportunities in a dynamic healthcare setting, with focus on performance improvement, capacity planning and collaborative cross-functional work to deliver
Qualifications
- Educated to degree level or equivalent work experience.
- GCSE English and Maths completed.
- NVQ Level 4 or diploma in administrative area.
- Evidence of continuing professional development.
Responsibilities
- Assist PABC Manager in day-to-day operations and supervision of booking teams.
- Ensure patients are booked by clinical priority and RTT requirements.
- Monitor waiting lists, capacity and demand; escalate risks as needed.
- Maintain data quality and information governance standards.
- Collaborate with clinical services to maximise capacity and meet targets.
- Support service improvements and new ways of working.
- Assist with staff performance, training and appraisal processes.
- Produce and present performance information for decision-making.
- Investigate incidents and operational issues; ensure actions are followed up.
- Deputise for the PABC Manager and contribute to leadership of the service.
Skills
Education
Tools
Job description
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Patient Access and Booking Centre (PABC) as an Assistant Manager.
The post holder will support the PABC Manager in the operational management of a busy booking service, ensuring patients are booked in a timely, efficient and patient-focused manner in line with Welsh Government waiting time targets, Referral to Treatment (RTT) requirements and local policies. The successful candidate will provide day-to-day leadership and supervision of booking teams, support performance management and service improvement initiatives, and work collaboratively with clinical and administrative colleagues to ensure effective use of capacity and delivery of high-quality patient care.
This role offers an excellent opportunity for an experienced administrator or team leader looking to develop their management skills within a dynamic and fast-paced healthcare environment.
- Support the management of the day-to-day operations of the Patient Access and Booking Centre.
- Supervise and support Booking Clerks, ensuring patients are booked according to clinical priority, waiting time rules and RTT requirements.
- Monitor waiting lists, capacity and demand information, identifying risks and escalating concerns appropriately.
- Ensure accurate management of patient pathways and high standards of data quality and information governance.
- Work closely with clinical services to maximise capacity utilisation and support the achievement of national and local performance targets.
- Assist in the implementation of service improvements, new ways of working and quality initiatives that enhance patient experience.
- Support staff performance, training, development, appraisal processes and workforce planning activities.
- Produce, analyse and present performance information and reports to support operational decision-making.
- Investigate concerns, incidents and operational issues, ensuring appropriate actions are implemented.
- Deputise for the PABC Manager when required and contribute to the effective leadership and development of the service.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
- Educated to degree level or equivalent level of work experience and knowledge
- GSCE English & Maths
- NVQ L4 or diploma level or equivalent in administrative related area
- Evidence of continual professional development
- ECDL or Equivalent
- Experience of assisting with the management of a service/managing staff
- Waiting list experience or equivalent experience
- Experience of using spreadsheets / databases
- Experience and understanding of current priorities for the health board
- Extensive experience of WPAS
- Understanding of statistics
- Able to present data and information clearly and accurately
- Excellent communication skills
- Keyboard skills
- Organisational, time management for self and others, and delegation
- Leadership/coaching skills
- Strong commitment to making performance improvements
- Change management skills and ability to implement and assist with leading change
- Excellent written, verbal and presentation skills
- Ability to use own initiative
- Welsh speaker
- Knowledge of Microsoft Office Applications, Word / Excel / Outlook
- Experience of waiting list management
- Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management
- RTT
- Knowledge of Data Protection Act
- Knowledge of other supporting systems (CITO, Cisco, IRIS,WAP)
- Well developed work ethic
- Ability to work to deadlines
- Professional, confident manner
- Organised, punctual, reliable, self motivated
- Team worker
- Able to work autonomously
- Approachable/ pleasant manner
- Ability to relate to staff of all disciplines and seniority
- Problem solving skills
- Able to prioritise workload and effectively manage competing demands
- Outgoing, friendly, flexible
- Ability to travel between sites
- Appreciation of the responsibilities of the health care environment
- Ability to work flexible hours between 8am-5pm Monday – Friday (shift system) and possibility of some overtime hours
- Flexible Hours
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