Receptionist/Clerical Officer

MFT; Trafford; In loco; GBP 23.000 - 28.000; Part-time

Descrizione del lavoro

Manchester University NHS Foundation Trust (MFT) is seeking a part-time receptionist for the Urmston Clinic in Trafford, working 18 hours per week. You will greet visitors, manage inquiries, update patient records, book appointments, and support a busy admin team.

The role requires GCSE English and Maths, good general education, and experience in customer service. You will need to be adaptable, confidential, and able to work across shifts, with DBS checks likely.

Competenze

• GCSE English and Maths or equivalent experience.
• Business Admin/Customer Service qualifications are desirable.
• Experience in a busy office or NHS environment preferred.

Mansioni

• Greet visitors at the reception and identify their needs.
• Clarify patient demographics and update systems.
• Book appointments and manage attendances and referrals.
• Maintain a clean, welcoming reception area at all times.
• Answer phones politely and direct enquiries to the appropriate team.

Conoscenze

Reception experience

Customer service

Communication skills

Teamwork

Formazione

GCSE English & Maths

Strumenti

Microsoft Office

NHS IT systems

Descrizione del lavoro

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Main area Administrative Services Grade NHS AfC: Band 2 Contract Fixed term: 12 months (End Date around 28th September 2027) Hours Part time - 18 hours per week (Monday to Friday 8am to 7pm (variable shifts, Saturday Rota)) Job ref 349-MRI-8288522-RL4

Site Urmston Clinic Town Manchester Salary £25,272 per annum (pro rata) Salary period Yearly Closing 03/11/2026 23:59

Job overview

The Northern Sexual Health, Contraception and HIV Service - Trafford

We are looking for a highly motivated receptionist to provide reception and administrative support to a busy Contraception, Sexual Health & HIV Department for 18 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.

Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.

We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

The post would be based at the Urmston Clinic in Trafford. The Northern service operates across Greater Manchester so a need for flexibility is required to meet the demands of the service. The postholder would also join receptionists across the service in a Saturday rota to support theHathersage Centre, MRI. The commitment to this would be 4 hours approximately once every 10 weeks.

This post may close early if sufficient applications are received.

Main duties of the job

Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.

Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.

Book appointments, update attendances and action referrals.

Maintain the reception and waiting area to an orderly state at all times.

Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.

Arrange and respond to Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

To work flexibly across the service as required.

Working for our organisation

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Detailed job description and main responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience you'll need for this role, take a look at the Job Description & Person Specification attachments under the 'Documents to download' heading.

Explore 'Inside MFT - Your Candidate Place'

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT - Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You'll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access 'Inside MFT - Your Candidate Place', simply click on the relevant PDF document under the 'Documents to download' heading and once opened, you can either scan QR code or click on the link provided.

We welcome applications from a wide range of backgrounds and experiences.

To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS : Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS : Includes the above, plus any additional information held by local police that's considered relevant to the role.

Enhanced with Barred : Includes all of the above, plus checks against the children's and/or adults' barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person specification

Education/Qualifications

• Educated to GCSE standard grades A-C in English and Maths or EQUIVALENT EXPERIENCE
• Additional qualifications in: Business Admin Customer Service

Experience

• Proven experience of working in a busy office/ administrative environment.
• Experience of working with the public/ customer facing.
• NHS/health related reception/administration experience.

Skills

• Effective written and oral communication skills.
• The ability to deal with enquiries in a polite and nonjudgmental manner.
• Ability and commitment to work as a member of a busy multi-disciplinary team.
• Ability to work on own initiative and organise own day to day tasks.
• Knowledge and experience of Microsoft Office packages.
• Experience of using NHS IT systems.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.