Hospital Receptionist & Clerical Assistant — Patient Flow

The Methodist Church in Britain; Rotherham; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Rotherham NHS Foundation Trust is seeking a Receptionist/Clerical Assistant to greet patients, register arrivals, and keep patient details up to date on the EPR system. The role involves handling face-to-face, email, and phone inquiries while supporting the clinical team with admin tasks.

Applicants should have clerical experience and a good grasp of Microsoft Outlook, Word and Excel, with a focus on accuracy, confidentiality, and patient care.

Qualifications

• GCSE or equivalent with maths and English at grade C or above, or equivalent or demonstrable experience.
• Experience in a customer service environment or with the public.
• Experience in a clerical role.
• Working knowledge of Outlook, Word and Excel.

Responsibilities

• Welcome and register patients on arrival to the ward
• Update patients' personal and contact details
• Record patient movements on the EPR system accurately and promptly
• Handle face-to-face, email and telephone enquiries
• Liaise with co-ordinators and site professionals to keep patient flow moving
• Work with nurses in charge to maintain a patient-focused environment, preserving dignity and confidentiality
• Support the clinical team with administrative tasks
• Report faulty medical equipment and IT issues
• General office duties including scanning, photocopying and filing

Skills

Customer service

Clerical experience

Interpersonal skills

Office coordination

Face-to-face enquiries

Education

GCSEs with Maths and English Grade C or above

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Rotherham NHS Foundation Trust is seeking a Receptionist/Clerical Assistant to greet patients, register arrivals, and keep patient details up to date on the EPR system. The role involves handling face-to-face, email, and phone inquiries while supporting the clinical team with admin tasks.

Applicants should have clerical experience and a good grasp of Microsoft Outlook, Word and Excel, with a focus on accuracy, confidentiality, and patient care.