Receptionist - Civil Service

Brook Street; Leeds; On-site; Full time

Job summary

Brook Street is seeking a Receptionist for the National Probation Service in Leeds. This temporary role involves managing visitor interactions, overseeing office logistics, and supporting safety protocols. Ideal candidates will have strong communication skills and a customer-focused approach, contributing to the smooth operation of a vital public service.

Qualifications

• Experience in a receptionist or customer service role is preferred.
• Ability to manage multiple tasks and respond to emergencies.
• Strong communication skills required.

Responsibilities

• Act as the first point of contact for visitors and clients.
• Manage visitor check-in processes and handle reception-based enquiries.
• Oversee office logistics and support building safety.

Skills

Customer Service

Communication

Crisis Management

Organisational Skills

Job description

Receptionist - National Probation Service

Pay: 12.21 per hour

Job Type: Temporary

Sector: Public Sector

Hours: 37hrs (Monday - Friday)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Probation Service is a statutory criminal justice service that supervises high-risk offenders released into the community.

What Will Be Your Day to Day Responsibilities?

As a receptionist with the National Probation Service, you'll play a key role in assisting both staff and visitors. Your duties will include, but are not limited to:

• Acting as the first point of contact for people on probation and visitors, providing a professional, welcoming service in person, by telephone, and via email.
• Managing visitor check-in processes: logging arrivals/departures, issuing passes and fobs, and notifying staff.
• Handling reception-based enquiries promptly and with a customer-focused approach.
• Overseeing office logistics, including incoming/outgoing mail, deliveries, PPE and supply orders, and managing bookings for rooms, hot desks, and parking.
• Organising meetings and events: setting up rooms, managing equipment, and registering attendees.
• Administering travel-related resources like bus fares, travel warrants, and petty cash, and transporting funds between sites when necessary.
• Supporting building safety and security by:
• Monitoring CCTV.
• Serving as a Fire Warden or First Aider when required.
• Reporting and escalating building faults and maintaining repair logs.
• Responding calmly and appropriately to potentially volatile situations, escalating to management or external security as needed, with safeguarding always in mind.
• Covering late-night shifts (until 9pm) approximately once every 3-4 weeks (Monday-Thursday).

What's in It for You?

This role offers a unique opportunity to contribute meaningfully to the criminal justice system. As a receptionist, you'll provide vital assistance that keeps operations running smoothly while developing key skills in communication, organisation, and crisis management.

You'll engage with a diverse range of people, including probation officers, clients, and stakeholders and be part of a team dedicated to public safety and rehabilitation. It's a role that offers both daily variety and long-term impact.

Diversity in the workplace:

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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