Receptionist (Chemotherapy

Royal Berkshire Nhs Foundation Trust; Henwick; On-site; GBP 15,000 - 18,000; Part time

Job summary

Royal Berkshire NHS Foundation Trust is seeking an Administrative Assistant / Receptionist to provide friendly, patient-centered reception and administrative support in a busy outpatient setting.

The role involves managing appointments in the EPR, answering calls, handling patient information with confidentiality, and coordinating with clinical and admin teams. Part-time 15 hours per week with potential for hours to grow as services expand.

Qualifications

• Education to GCSE standard or equivalent experience.
• Numerate and literate with good command of spoken and written English, Experience of working in a healthcare environment.
• Competent in the use of IT systems, including Microsoft Office, Experience of working in advertised role.
• Previous EPR experience, Ability to prioritise, use own initiative and make decisions.

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including filing, stock monitoring, minute taking, and maintaining office supplies.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Skills

Administrative experience

Excellent communication

Organisational skills

IT literacy

Education

GCSEs or equivalent

Tools

Microsoft Office

Electronic Patient Record (EPR) systems

Job description

This is a part-time post for 15 hours per week (with the opportunity for hours to increase with the services expansion). Are you an organised, friendly, and customer-focused individual looking to make a difference in a busy healthcare environment? We are seeking an Administrative Assistant / Receptionist to provide essential administrative and reception support, helping to deliver high-quality patient care. As the first point of contact for patients and visitors, you will provide a professional welcome, manage appointments, answer telephone enquiries, and maintain accurate patient records using electronic patient record (EPR) systems. Working closely with nursing, medical, and administrative teams, you will help ensure the smooth running of outpatient clinics and a positive patient experience., The role also includes a range of administrative duties such as preparing clinic documentation, arranging transport and interpreters where required, monitoring supplies, taking meeting minutes, and supporting the day-to-day operation of the service.,

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including filing, stock monitoring, minute taking, and maintaining office supplies.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.We are looking for someone with previous administrative experience, excellent communication and organisational skills, strong IT literacy, and a professional, compassionate approach.

Experience in an NHS or healthcare setting and knowledge of EPR systems would be an advantage but are not essential. In return, you'll join a supportive team with access to training, development opportunities, and the chance to build a rewarding career within the Trust.,

• Education to GCSE standard or equivalent experience
• Numerate and literate with good command of spoken and written English, Experience of working in an healthcare environment
• Competent in the use of IT systems, including Microsoft Office, Experience of working in advertised role
• Previous EPR experience, Ability to prioritise, use own initiative and make decisions.This post is based at Royal Berkshire Foundation Trust Hospital but the location for the post is at our satellite site at the Rosemary Centre, West Berkshire Community Hospital in Thatcham, RG18 3AS.