Receptionist - Emergency Care

Royal Berkshire NHS Foundation Trust; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking a receptionist to support the Emergency Department's admin and clerical team. The role covers registering patients on Firstnet, updating records, booking follow-ups, and acting as the first contact for anxious patients and families.

The job offers full or part-time hours on a 24-hour rota, including early, late, night, and weekend shifts. EPR knowledge is desirable and experience with healthcare administrative systems is preferred.

Qualifications

• NVQ2 in Business Administration or Customer Care or equivalent.
• N/A
• GCSEs or equivalent required.
• Experience with healthcare administration systems preferred.

Responsibilities

• Register patients' demographics on Firstnet in real time.
• Act as first line of contact for families and professionals.
• Create case notes and amalgamate records as needed.
• Notify medical records of duplicates and update after a patient's death.
• Prepare documentation for the Coroner's office team.
• Data cleanse Firstnet at registration using SCR and Open Exeter.
• Record overseas patients' addresses per protocol.
• Make follow-up appointments for Emergency Care and Trust outpatient clinics on EPR.
• Check daily x-ray reporting and outpatient appointments on Firstnet.
• Ensure clinic documents are complete before clinics start.
• Check patients in/out and book further follow-ups within required timeframes.
• Prepare administration paperwork and attend clinical board rounds.

Skills

Organisational skills

Time management

Telephone manner

Communication skills

Attention to detail

24-hour rota flexibility

Self-motivation

Teamwork

Education

NVQ Level 2 in Business Admin

GCSEs

Job description

A receptionist post in the admin and clerical team of the Emergency Department at the Royal Berkshire NHS Foundation Trust, covering adult and paediatric areas. The work centres on registering patients on Firstnet, updating and merging records, booking follow-ups and acting as first contact for anxious patients and families. Hours are full or part time on a 24-hour rota that includes early, late, night and weekend shifts. Attention to detail and rota flexibility are essential, and EPR knowledge is desirable.

What the job involves

• Register all Emergency Department patients' demographics on Firstnet in real time, co-ordinating registration for the department and designated outpatient clinics
• Act as first line of contact for families and professionals, greeting patients courteously and reassuring distressed or anxious patients and visitors
• Make up case notes for newly registered patients and amalgamate them where needed
• Notify medical records of duplicate records and update records after a patient's death
• Prepare all documentation for the Coroner's office team
• Data cleanse Firstnet at registration using SCR and Open Exeter to obtain national patient information
• Record overseas patients' address and contact details per protocol and inform the Trust's overseas team
• Make follow-up appointments for Emergency Care and Trust outpatient clinics on EPR
• Check daily x-ray reporting and outpatient appointments on Firstnet, amending discrepancies and informing patients of changes
• Ensure clinic documents are complete before clinics start, taking remedial action where they are not
• Check patients in and out of clinics and book further follow-ups within the required timeframe
• Prepare administration paperwork, attend clinical board rounds and work as a multi-skilled member of the Emergency Care Directorate

What’s required

Qualifications

• NVQ Level 2 in Business Administration or Customer Care, or equivalent experience
• GCSE or equivalent

Experience

• Experience of healthcare administrative systems and processes

Skills & knowledge

• Strong organisational and time management skills
• Good telephone manner and technique
• Ability to communicate effectively with people at all levels
• Attention to detail
• Flexibility to work across a 24-hour shift pattern
• Self-motivation, with the ability to work in a team and on own initiative

Nice to have

• Knowledge of EPR
• Familiarity with clinical software
• Previous experience of working in a healthcare setting
• Previous experience in a similar environment
• Experience of working with the general public
• Clear communication skills