Part-Time Outpatient Receptionist (Healthcare)

Royal Berkshire; Thatcham; Remote; GBP 12,000 - 17,000; Part time

Job summary

Royal Berkshire NHS Foundation Trust in Thatcham is seeking a part-time Receptionist (Chemotherapy) to provide a professional welcome for patients and visitors, manage appointments, and maintain accurate patient records using EPR systems. This role supports busy outpatient clinics and works closely with clinical and administrative teams at the Rosemary Centre.

As the first point of contact, you will handle calls, route enquiries, arrange transport and interpreters when needed, and help maintain

Qualifications

• Education to GCSE standard or equivalent experience.
• Experience of working in a healthcare environment.
• Competent in the use of IT systems, including Microsoft Office.
• Experience of working in advertised role
• Previous EPR experience

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including filing, stock monitoring, minute taking, and maintaining office supplies.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Skills

Prioritise & decision making

Excellent communication

Organisational skills

IT literacy

Education

GCSE standard or equivalent

Tools

Microsoft Office

EPR systems

Job description

Royal Berkshire NHS Foundation Trust in Thatcham is seeking a part-time Receptionist (Chemotherapy) to provide a professional welcome for patients and visitors, manage appointments, and maintain accurate patient records using EPR systems. This role supports busy outpatient clinics and works closely with clinical and administrative teams at the Rosemary Centre.

As the first point of contact, you will handle calls, route enquiries, arrange transport and interpreters when needed, and help maintain