Receptionist (Chemotherapy - WBCH Rosemary Centre) - P/T 15 hrs p/w

NHS Jobs; Thatcham; On-site; GBP 12,000 - 18,000; Part time

Job summary

NHS Jobs at WBCH Rosemary Centre in Thatcham seeks a professional Receptionist on a part-time basis to provide a welcoming reception for patients, visitors and staff. You will answer calls, respond to enquiries, and direct calls to the appropriate team members.

You will book, amend and cancel patient appointments using electronic patient records and register attendees with accurate demographic information. You will liaise with clinical teams and medical secretaries to support the smooth running

Qualifications

• Greet patients, visitors and staff in a professional manner.
• Answer calls, respond to enquiries and direct calls.
• Book, amend and cancel patient appointments using EPR systems.

Responsibilities

• Register and check in patients with accurate demographic information.
• Prepare and maintain patient records and clinic documentation.
• Liaise with clinical teams and medical secretaries to support clinics.

Skills

Communication skills

Telephone handling

Customer service

Organisational skills

Data accuracy

Tools

Electronic Patient Record (EPR) systems

Job description

Receptionist (Chemotherapy - WBCH Rosemary Centre) - P/T 15 hrs p/w

Provide a professional and welcoming reception service for patients, visitors, and staff. Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members. Book, amend, and cancel patient appointments using electronic patient record (EPR) systems. Register and check in patients, ensuring demographic information is accurate and up to date. Prepare and maintain accurate patient records and clinic documentation. Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics. Arrange patient transport, interpreters, and follow-up appointments where required. Respond to patient enquiries and provide information on clinic waiting times and appointments. Undertake a range of general administrative duties, including filing, stock monitoring, minute taking, and maintaining office supplies. Ensure patient information is handled confidentially and in line with data protection requirements. Support a safe, clean, and efficient clinical environment by following Trust policies and procedures. Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines. Please refer to the attached Job Description and Person Specification for further details of the job role.