Receptionist - Central Services

Lookers; Stoke-on-Trent; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a friendly and professional Receptionist to join their team. This role is pivotal in providing a first-class experience for both employees and visitors. The ideal candidate will possess excellent communication skills, warmth, and a keen eye for detail. You'll be responsible for managing inquiries and ensuring a welcoming atmosphere. With a commitment to employee development and a range of industry-leading benefits, this is a fantastic opportunity to grow within a dynamic environment. If you are passionate about customer service and thrive in a busy setting, we encourage you to apply.

Benefits

Enhanced holidays that increase with service

Eligibility to join our car schemes

Critical illness cover after 2 years

Life Assurance

Smart Health - 24/7 support

Enhanced maternity, paternity, and adoption leave

Qualifications

• Experience in a similar role would be advantageous.
• Strong organizational skills and a keen eye for detail are essential.

Responsibilities

• First point of contact for employees and visitors.
• Responding to queries in person, via email, and over the phone.
• Contributing to a positive and happy working environment.

Skills

Communication Skills

Organizational Skills

Customer Service

Empathy

Job description

OTE

GBP £27,059.00/Yr.

Overview

Location: BMW Stoke

Working hours: 42.5 hours/week; Monday - Friday, 08:30 - 18:00

Salary: £27,059 per annum

We have a fantastic opportunity for a friendly, welcoming, and bubbly individual to join our team as a Receptionist servicing our Central Functions teams and enquiries. You will be our first point of contact for Lookers employees as well as external visitors, playing a crucial role in providing a first-class Lookers experience.

Our Receptionists are passionate about delivering excellent customer experiences and let their warm, friendly personality shine through during each interaction, whether over the phone, via email, or in person.

• Being the first point of contact for Lookers employees and external visitors visiting the site.
• Responding to queries in person, via email, and over the phone.
• Contributing to a positive and happy working environment.
• Maintaining the highest levels of professionalism.

We are looking for someone with excellent communication skills, demonstrating confidence and assertiveness when dealing with people. It is important to show warmth and empathy, along with an approachable and professional manner. Strong organisational skills and a keen eye for detail are also essential.

Experience in a similar role would be advantageous.

About us:

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 franchised dealerships nationwide. We value our employees' hard work, flexibility, and commitment, offering an industry-leading benefits package including:

• Enhanced holidays that increase with service
• Eligibility to join our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - 24/7 support
• Enhanced maternity, paternity, and adoption leave

Some roles may include a company car and additional earning potential through commissions or bonuses.

We invest in manufacturer brand and management training to support career development. We celebrate success through our annual Lookers Excellence Awards. We are an equal opportunities employer committed to a discrimination-free, inclusive, and empowering work environment.

Successful applicants will undergo relevant employment checks, which may include verification of recent employment, address, credit history, criminal record, and driving license checks.

If your skills and experience match our requirements, please apply today. Our Talent Acquisition Team will be in touch.