Lounge Services Host - Liverpool Airport

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic team in the thriving travel and hospitality sector, where your role as a host will ensure guests enjoy a welcoming and energizing experience at the Aspire Airport Lounge. With a focus on delivering exceptional customer service, you'll engage with guests, manage food and beverage offerings, and maintain a clean and organized environment. This position offers the chance to be part of a leading airport lounge provider, where your contributions will enhance the guest experience and support a high-flying team. Enjoy perks like free meals, parking, and discounted access to lounges, while working flexible shifts in a vibrant atmosphere.

Benefits

Free parking

Free meals and drinks during shifts

Uniform provided

Swissport pension scheme

24-hour employee assistance programme

Discounted retail within the airport

Discounted access to Aspire lounge network for family and friends

Qualifications

• Experience in hospitality or customer service with high interaction.
• Excellent communication skills, both written and verbal.

Responsibilities

• Ensure a warm welcome and efficient check-in for guests.
• Maintain cleanliness and organization within the lounge.
• Assist with food and beverage service while engaging with guests.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Numerical Skills

Education

Hospitality Background

Food Safety Training (FSA L2)

Tools

Microsoft Office

Payment Machines

Job description

Social network you want to login/join with:

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Client:

Swissport

Location:

Liverpool, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

b18bf67fac38

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Overview

This is a 30hr per week fixed term contract

Do you have what it takes to be part of the most exciting and fastest growing sectors in Travel & Hospitality?

If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Airport Lounges. With more than 30 years of ward winning airport hospitality experience, we are Europe’s largest brand of airport lounge and in 2021 we served over 4 million customers worldwide within 64 lounges at 38 airports in 13 countries, that’s over 11,000 guests every day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Airport Lounge offering to meet our ambition of being the Best Airport Lounge provider globally.

You will be key member of the team ensuring guest expectations are exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Aspire Airport Lounges are proudly part of the Swissport family. Swissport is the world’s leading independent provider of airport services, offering a world of exciting career possibilities.

Responsibilities

Job responsibilities:

All hosts will be multi skilled and will operate in any of the areas mentioned:

Reception:

• Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
• Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
• Managing capacity at peak times to maximise the throughput of guests.
• Bid farewell to guests on their departure to optimise the chance of return custom.

Food and Beverage:

• Working as a team to ensure all food and beverage offerings are continually available and well presented.
• Ensure the food self-service and bar areas are presented in a professional and clean manner
• Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
• Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
• Guide guests to food and drink options available including knowledge of dietary and allergen information.
• Replenish stock levels when required.

General Host:

• Responsible for clearing and cleaning of tables when guests vacate.
• Maintain high levels of organisation and cleanliness within the lounge at all times.
• Be available to respond to guest questions or comments using high levels of customer service.

Back of house:

• Assist with stock delivery and rotation.
• Waste away services following recycling procedures.
• Loading and unloading of the dishwasher.
• Restocking of cleaned crockery and dishes.
• Maintaining high levels of hygiene in all areas

Qualifications

Qualifications and Competences:

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft office.
• Ability to work as part of a team or be self-motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Flexible to work shifts covering 0330 – 2100, 7 days a week
• Free parking whilst at work.
• Industry recognised food safety training and qualifications to FSA L2.
• Free meals and drinks during shifts.
• Uniform provided.
• Swissport pension scheme with ability to self-contribute.
• 24-hour employee assistance programme
• Discounted retail within the airport.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other Aspire Lounges within the UK.