Receptionist / Care Navigator

Suffolk LMC; United Kingdom; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Health insurance

Job summary

Little St John’s Surgery in Woodbridge is seeking a part-time Receptionist to join our busy team. You will be flexible, highly motivated and friendly with an excellent eye for detail, assisting patients and directing them to the right service.

The role offers 22 hours per week with varied shifts and occasional Saturday mornings. A DBS check and references will be required for employment. Join a supportive practice and help maintain a welcoming patient experience.

Qualifications

• Customer-focused receptionist with friendly and professional manner.
• Excellent eye for detail and ability to prioritise tasks.
• Flexible, motivated and reliable with DBS clearance.
• Ability to work as part of a busy practice team.

Responsibilities

• To have a thorough knowledge of all practice policies and procedures.
• To work in accordance of written protocols.
• Processing all post and electronic communications on the day they arrive.
• Managing the uploading and downloading of temporary resident forms.
• To manage the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs.
• Any other Administration duties required as advised by the Team Lead.
• Greet patients and direct them to the appropriate service or healthcare professional.

Skills

Customer service

Attention to detail

Communication

Flexibility

Job description

Little St John’s Surgery are looking for a Receptionist to join our busy team in Woodbridge. You will need to be flexible, highly motivated and friendly with an excellent eye for detail.

The post offers 22 hours a week as follows:

Monday PM 13:00 to 19:00

Tuesday AM 08:00 to 13:00

Thursday PM 13:00 to 19:00

Friday AM 08:00 to 13:00

*Plus occasional Saturday mornings and cover for holidays and sickness as required. Any employment offer will be subject to a full DBS check and References.

Receptionist Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone.

PRINCIPAL DUTIES AND RESPONSIBILITIES TO INCLUDE:

ADMINISTRATION & COMMUNICATION

• To have a thorough knowledge of all practice policies and procedures.
• To work in accordance of written protocols
• Processing all post and electronic communications on the day they arrive
• Managing the uploading and downloading of temporary resident forms
• To manage the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs
• Any other Administration duties required as advised by the Team Lead

If you would like more information about us, the services we offer or would like to discuss anything you have seen on our website, please get in touch.