Medical Receptionist

NHS Jobs; Ixworth; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

NHS Conntributory Pension

5 weeks annual leave pro rata

Job summary

Ixworth Surgery is seeking a Medical Receptionist to provide a caring, friendly, and efficient service as the main contact point for patients. You will coordinate with doctors and the Primary Health Care Team to ensure smooth daily operations.

The role requires handling appointment systems, patient registration, and basic billing. Part-time 15 hours per week with a supportive team and a modern practice environment.

Qualifications

• Excellent communication skills both face to face and on the phone.
• Ability to use judgement, resourcefulness and tact.
• Excellent keyboard and PC skills with basic IT literacy.
• Previous administrative experience preferred but not essential.

Responsibilities

• Manage the appointment system and waiting area flow.
• Take and relay messages; log call times and details.
• Register new patients and explain practice procedures.
• Collect payments for private services and issue receipts.
• Provide information and assist patients with inquiries and visits.

Skills

Excellent communication

Keyboard skills

PC knowledge

Flexible approach

Tools

Microsoft Word

Office software

Job description

JOB DESCRIPTION

JOB DETAILS

Job Title: Medical Receptionist Location: Ixworth Surgery Reports to: Operations Manager Working hours: 15 Hours per week

JOB SUMMARY

The post-holder will provide a caring, friendly and efficient service as the principal point of contact for the practice. They will act as a focal point of communication between patients, doctors and all members of the Primary Health Care Team.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST

• Reception Duties
  • To administer the appointment system, monitor the flow of patients into the consulting and treatment rooms and maintain observation of the waiting area
  • Ensure that patients who need an urgent consultation are seen according to the practice protocol
  • Receive, make and divert calls as required and take messages, logging call times and details
  • Explain practice arrangements to and register new patients in the proper manner ensuring that all administration is completed in order to formally register the patient
  • Advise patients of charges for private services, accepting payment and issuing receipts as appropriate and recording payments made and due according to practice protocols
  • Respond to all enquires and requests for assistance from patients and other visitors
  • Refer requests for home visits to the Duty Team following practice protocol
  • Pass any urgent matter to the relevant clinician.
  • Action requests for ambulance transportation and record details according to practice protocol
  • Take messages for Doctors and staff when appropriate and ensure they are passed to the person concerned
  • Notify patients of test results and arrange follow up as appropriate
  • Ensure reception and waiting room are kept neat and tidy
  • Try to ensure that the telephones are answered within four rings and that there is never a queue of patients awaiting attention at the front desk
  • Participate in monitoring and restocking reception stationary
  • Support new members of staff during their probationary period ensuring that practice protocols/procedures are adhered to.
• Management of Medical Records
  • Ensure appropriate forms for the consultation are prepared
  • Pull relevant records for Doctors and Nurses in instances of an urgent consultation or telephone conversation by request
  • Retrieve and re-file records as required ensuring that the strict alphabetical order is adhered to
  • Ensure that correspondence, reports, results etc. are correctly filed according to practice protocol
  • Ensure that records are kept neat and tidy and in good repair with all necessary information recorded on the outer cover
  • Assist with the sorting and tidying of new notes received from the health authority
  • Add information to the computer system and obtain information from it as required
• Start and End of Day Procedures
  • Open up premises at the start of the day, sign on the computers and make all necessary preparations to receive patients
  • Print off Out of Hours contacts and give to duty doctor.
  • Answer emergency phone and deal with call as necessary according to practice protocol
  • Ensure all trays in copier are topped up
  • Secure premises at the end of the day ensuring that all computers are switched off, windows are closed, and front door is locked
• Other Delegated Duties
  • To undertake any other delegated duties reasonably considered appropriate to the post

SPECIFIC TASKS

• Reception Duties
  • To administer the appointment system, monitor the flow of patients into the consulting and treatment rooms and maintain observation of the waiting area
  • Ensure that patients who need an urgent consultation are seen according to the practice protocol
  • Receive, make and divert calls as required and take messages, logging call times and details
  • Explain practice arrangements to and register new patients in the proper manner ensuring that all administration is completed in order to formally register the patient
  • Advise patients of charges for private services, accepting payment and issuing receipts as appropriate and recording payments made and due according to practice protocols
  • Respond to all enquires and requests for assistance from patients and other visitors
  • Refer requests for home visits to the Duty Team following practice protocol
  • Pass any urgent matter to the relevant clinician.
  • Action requests for ambulance transportation and record details according to practice protocol
  • Take messages for Doctors and staff when appropriate and ensure they are passed to the person concerned
  • Notify patients of test results and arrange follow up as appropriate
  • Ensure reception and waiting room are kept neat and tidy
  • Try to ensure that the telephones are answered within four rings and that there is never a queue of patients awaiting attention at the front desk
  • Participate in monitoring and restocking reception stationary
  • Support new members of staff during their probationary period ensuring that practice protocols/procedures are adhered to.

Special Requirements of the post

• Smart, tidy appearance. Uniform is provided.
• An understanding, acceptance and adherence to the need for strict confidentiality
• An ability to use judgement, resourcefulness, common sense and tact to respond appropriately to the needs of the post
• Excellent communication skills both face to face and on the telephone
• A flexible approach to the position in order to provide support for other team members
• Keyboard skills and PC knowledge
• Preferably some previous administrative experience
• Ability to ask for help and use the knowledge of the Senior Team for support
• To be logical, self-motivated, resourceful and attentive to detail
• Able to use own initiative

Circumstances

• Reliable
• Able to be flexible if needed to work extra at other times

Contraindications Being a patient with the Practice once employed

Working conditions Pleasant, airy and modern purpose built premises Busy, friendly atmosphere

Supervision from senior team Mainly administrative duties, much of which will be computerised

Terms of service

• Salary dependant on experience
• Membership of the NHS Contributory Pension Scheme
• Salary paid monthly directly into bank account
• Annual leave 5 weeks pro rata per year plus Bank Holidays

This job description is not intended to be exhaustive and may be amended to meet the future needs of the practice.

St Edmund's and St Joseph's Catholic Primary Schools