Care Navigator/Receptionist – Patient Services

Woodbridge Hill Surgery; Guildford; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

NHS Pension Scheme

25 days annual leave + bank holidays

Professional development opportunities

Supportive team environment

Job summary

Woodbridge Hill Surgery is seeking a Care Navigator/Receptionist to join the team on a 15-hour pattern. You will be the first point of contact for patients, providing a welcoming, efficient service and supporting clinical and admin teams.

Responsibilities include handling queries, signposting appointments, processing prescriptions and registrations, and promoting online services. The role requires compassion, organisational ability, and strong customer focus in a fast-paced, patient-centred

Qualifications

• Experience in a reception role within a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to use practice management systems and handle confidential data.

Responsibilities

• Handle patient queries via online, phone or in person.
• Signpost routine and emergency appointments per protocol.
• Promote online services (Footfall, NHS App, Patient Access).
• Process repeat prescriptions efficiently.
• Register new patients and maintain up-to-date contact details.
• Cover the reception desk and support the team as needed.

Skills

Reception experience

Customer service

Organisational skills

Education

GCSE English and Maths

Tools

EMIS

AccuRx

Docman

Job description

Woodbridge Hill Surgery is seeking a Care Navigator/Receptionist to join the team on a 15-hour pattern. You will be the first point of contact for patients, providing a welcoming, efficient service and supporting clinical and admin teams.

Responsibilities include handling queries, signposting appointments, processing prescriptions and registrations, and promoting online services. The role requires compassion, organisational ability, and strong customer focus in a fast-paced, patient-centred